Lauren Cimber
Millsboro,DE
Summary
Competent customer service representative driven to exceed sales goals and build long-term relationships with customers. Facilitated positive experiences through high-quality customer care and prompt resolution of complaints or issues.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
M&t Bank Corp
Millsboro, DE
04.2018 - 10.2018
- Managed approximately 100 incoming calls, emails and faxes per day from customers.
- Assisted customers by answering questions, responding to inquiries and handling requests by phone.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Personally managed any unresolved customer issues.
- Resourcefully responded to customer requests for products, services and information.
Floating Teller
Fulton Financial Corp
Millsboro, DE
09.2017 - 01.2018
- Maintained a teller drawer to perform bank transactions.
- Handled various accounting transactions.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Provided a high level of customer service through a friendly approach, strong professionalism and timely assistance with customer transactions.
Relationship Banker
M&t Bank Corp
Millsboro, DE
02.2008 - 07.2015
- Advised clients on mortgage, educational and personal loans.
- Scheduled staffing for the main branch.
- Established key procedures for teams preparing documentation, models, and presentations
- Continued education on current banking products and services
- Met with clients to generate new business and negotiate contracts.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Executed wire transfers, stop payments and account transfers.
- Contacted potential clients to pursue sales and gather funds.
Education
High School Diploma - undefined
Bernards High School
Bernardsville, NJ1975
Skills
- Account Management
- Creative problem solver
- Product knowledge
- Quick learner
- Cash flow management
- MS Windows proficient
- Customer service
- Strong client relations
- Staff education and training
- Prospecting
- Complaint resolution
Certification
NMLS License and Safe Act- 2012
Property & Casualty Insurance license in Maryland
and Delaware-2015
Timeline
Customer Service Representative
M&t Bank Corp
04.2018 - 10.2018
Floating Teller
Fulton Financial Corp
09.2017 - 01.2018
Relationship Banker
M&t Bank Corp
02.2008 - 07.2015
High School Diploma - undefined
Bernards High School
NMLS License and Safe Act- 2012
Property & Casualty Insurance license in Maryland
and Delaware-2015
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