LAUREN COLEMAN
Chicago,IL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
18
18
years of professional experience
Work History
Server and Hostess
Roasters
04.2019 - 01.2021
- Prepared tables and other equipment with special attention to sanitation and order
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Trainer & Recruiter
Sweetgreen
01.2014 - 01.2017
- Autonomously developed an employee experience program designed to create a high performing culture that attracts, motivates, retains and rewards employees at the field level in order to promote them to corporate level
- Determined applicant qualifications by interviewing applicants, analyzing responses, verifying references and comparing qualifications to the job requirements
- Consulted with other trainers, managers, and leadership to assess instructional effectiveness and determine the impact of training on employee skills
- Developed customized training materials for various industries, ensuring relevance to the target audience.
Front Desk Agent
Embassy Suites Hotel
01.2008 - 01.2010
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Followed in-house procedures to help ensure the security of guests and employees
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
Hostess
Grand Lux Café
01.2007 - 01.2008
- Supervised and coordinated activities of dining room personnel to provide fast and courteous service to patrons
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Inspected dining room serving stations for neatness and cleanliness, and requisitioned table linens and other dining room supplies for tables and serving stations
- Greeted and conversed with customers as they were escorted to their table.
Banquet Server
Holiday Inn
01.2003 - 01.2004
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Education
Bachelor of Arts - Liberal Arts And Sciences
University of Illinois At Urbana-Champaign
Champaign, IL05.2006
Skills
- Order Management
- Table Setting
- Safe Food Handling
- Daily Specials Memorization
- Food Running
- Guest Engagement
- Table Bussing
- Beverage Preparation
- Cash Handling
- Dining Area Maintenance
- Guest Seating
- Suggestive Selling
- Interpersonal Skills
Timeline
Server and Hostess
Roasters
04.2019 - 01.2021
Trainer & Recruiter
Sweetgreen
01.2014 - 01.2017
Front Desk Agent
Embassy Suites Hotel
01.2008 - 01.2010
Hostess
Grand Lux Café
01.2007 - 01.2008
Banquet Server
Holiday Inn
01.2003 - 01.2004
Bachelor of Arts - Liberal Arts And Sciences
University of Illinois At Urbana-Champaign
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