Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Lauren Cottrell

Mission,KS

Summary

Hello all! I am a reliable Medical Office Assistant with experience in managing patient records, scheduling appointments, and coordinating healthcare services. Strengths include strong organizational skills, ability to multitask efficiently under pressure, and knowledge of medical terminology. Previous roles have showcased adaptability in fast-paced work environments and commitment to maintaining confidentiality of patient information. Demonstrated capacity to contribute positively to team dynamics while also working independently when required.

Overview

3
3
years of professional experience

Work History

Medical Office Assistant

Premier Spine Care
Overland Park, KS
08.2024 - Current
  • Schedule patients for surgery and follow up appointments.
  • Obtain prior authorizations for patients through their insurance.
  • Communicated authorization decisions, including approvals and denials, to healthcare providers and patients.
  • Inputting pre-operative lab orders, MRI orders, and x-ray orders.
  • Maintain medical supply inventory levels, and order additional supplies when needed on the First Coast.
  • Create and manage surgical schedules for multiple surgeons.
  • Perform basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.

Hospital Admissions Representative

Kansas City Orthopaedics Institute
Leawood, KS
01.2023 - 07.2024
  • Scheduled patients for physical and occupational therapy with multiple therapists.
  • Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
  • Verified patient benefits and double-checked that the provider is in-network.
  • Spoke with the insurance company to verify if prior authorization is required for services, and if so, then I will obtain authorization.
  • Faxed referrals to other providers.
  • Spoke with patients regarding collecting the appropriate cost for services.

Server

The Kingdom Bar and Grille
Overland Park, KS
01.2022 - 12.2022
  • Followed health safety guidelines when preparing and serving food products.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.

Insurance Verification Specialist

Sabates Eye Centers
Leawood, KS
01.2022 - 11.2022
  • Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
  • Responded promptly to customer inquiries regarding their benefits and eligibility status.
  • Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
  • Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.

Education

Some College (No Degree) - General Liberal Arts

Longview Community College
Lee's Summit, MO

Skills

  • Patient scheduling
  • Insurance verification
  • Prior authorization
  • Medical record management
  • Data entry
  • Supply management
  • Problem solving
  • Healthcare compliance

Affiliations

  • Family time
  • Quality time with my daughter
  • Baking

Timeline

Medical Office Assistant

Premier Spine Care
08.2024 - Current

Hospital Admissions Representative

Kansas City Orthopaedics Institute
01.2023 - 07.2024

Server

The Kingdom Bar and Grille
01.2022 - 12.2022

Insurance Verification Specialist

Sabates Eye Centers
01.2022 - 11.2022

Some College (No Degree) - General Liberal Arts

Longview Community College

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