Lauren Creech
Williamsburg,KY
Summary
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Seasoned Supervisor with history of effectively managing teams and overseeing operations. Skilled in identifying areas for improvement, implementing new processes, and fostering staff development. Strengths include problem-solving abilities, strong leadership skills, and communication capabilities. Previous roles demonstrate significant positive impacts on workflow efficiency and team productivity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supervisor
KECH
Williamsburg, KY
01.2018 - Current
- Directed and supervised team of 20 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Collaborated with other departments to coordinate workflow processes between teams.
Customer Service Representative
Senture
Williamsburg, KY
03.2017 - 12.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
Xerox
London, KY
10.2016 - 03.2017
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Cashier (Seasonal)
Cumberland Falls State Resort Park
Williamsburg, KY
05.2016 - 09.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Processed returns and exchanges of merchandise in accordance with store policies.
Cashier (Seasonal)
JOANN Fabrics and Crafts
Corbin, KY
12.2015 - 01.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
Sales Associate
Walmart
Williamsburg, KY
05.2015 - 08.2015
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
Team Trainer
McDonald's
Williamsburg, KY
05.2013 - 05.2015
- Provided guidance to team members on best practices in customer service.
- Assessed progress of employees during training programs, providing feedback as needed.
- Facilitated discussions among staff members regarding challenges related to job performance.
- Demonstrated job-specific tasks and explained policies to many associates each quarter.
Education
High School Diploma -
Whitley County High School
Williamsburg, KY05-2015
Some College (No Degree) - Business Administration And Management
University of The Cumberlands
Williamsburg, KYSome College (No Degree) - Nursing
Lindsey Wilson College
Columbia, KYSkills
- Process Improvement
- Strategic Planning
- Operations Management
- Schedule development
- Data Analytics
- Staff Management
- Goal-Oriented
- Employee Motivation
Certification
- CPR Certified
- Bloodborne Pathogens Certification
Timeline
Supervisor
KECH
01.2018 - Current
Customer Service Representative
Senture
03.2017 - 12.2017
Customer Service Representative
Xerox
10.2016 - 03.2017
Cashier (Seasonal)
Cumberland Falls State Resort Park
05.2016 - 09.2016
Cashier (Seasonal)
JOANN Fabrics and Crafts
12.2015 - 01.2016
Sales Associate
Walmart
05.2015 - 08.2015
Team Trainer
McDonald's
05.2013 - 05.2015
- CPR Certified
- Bloodborne Pathogens Certification
High School Diploma -
Whitley County High School
Some College (No Degree) - Business Administration And Management
University of The Cumberlands
Some College (No Degree) - Nursing
Lindsey Wilson College
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