Lauren Cronin

• Achieved year-over-year revenue growth across MA, NH, and ME by focusing on business development in wound care, NPWT, ostomy, and urology.
• Conduct in-person sales calls at both outpatient and inpatient facilities.
• Demonstrate high-level sales ability, insurance reimbursement expertise, extensive product knowledge across multiple therapies, while providing exemplary customer service.
• Mentored junior team members on best practices in account management.
• Cross-sold additional products and services to increase profitability within accounts.

• Grew revenue year over year in the Massachusetts market, selling the wound VAC and advanced wound dressings.
• In-person educational in-services to wound clinics and home health agencies on the use of the VAC and advanced wound dressings.
• Cultivated and maintained strong, long-term client relationships as the primary point of contact, ensuring high satisfaction, and loyalty.

Prospected and closed sales for all personal lines insurance.

• Improved coverage while reducing costs for new clients.
• Achieved 90% closing ratio through confidence and extensive product knowledge.
• Motivated peers to achieve department goals in 2014.
• Sold 36 of 225 umbrella policies to meet departmental targets.
• Secured 335 new policies in 2014, enhancing overall portfolio.
• Converted commercial lines clients to personal lines clients effectively.
• Mastered new products and competitor offerings for informed sales strategies.

• Quoting and turning prospects into clients.
• Top producer since hire date.
• Hit weekly sales goal 44/52 weeks in 2013.
• Strong use of time management skills to prioritize a demanding work load.
• Building and maintaining client relationships by providing a positive experience.
• In turn the referrals come.
• Stress the importance of higher liability limits and protecting all assets with an umbrella policy.
• As a result of my production a new position was created - Inside Sales Specialist.

• Managed 900 clients through alpha split, ensuring effective service delivery.
• Processed client requests daily while rounding accounts and prospecting for new business.
• Focused on client retention by confirming needs at renewal and validating coverage adequacy.
• Utilized AMS management system to track activities and ensure timely follow-ups.
• Employed strong time management skills to prioritize a demanding workload.
• Built and maintained client relationships, fostering positive experiences throughout engagements.