Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
Timeline
Generic
AUSTIN P. WATTS

AUSTIN P. WATTS

Jackson,MS

Summary

Top performing and motivated sales professional with a proven track record in high pressure, quota driven environments. Known for exceeding aggressive sales targets, training peers, and building strong customer relationships. Recognized with multiple top sales awards and passionate about the opportunity to make a real difference through service that solves problems and adds value to people's lives.

Overview

10
10
years of professional experience

Work History

Residential Account Executive

C Spire
01.2023 - Current
  • Ranked #1 out of 27 sales reps for three consecutive years (2023, 2024, trending 2025), consistently outperforming all peers across monthly, quarterly, and annual goals.
  • Closed 2,790+ total gross orders during tenure, including 842 in 2023 (175% to goal) , 1,327 in 2024 (276% to goal) , and 621 YTD in 2025 (198% to goal) —setting the pace for company wide performance.
  • Played a key role in transforming the sales channel into the highest-grossing division in the company , while maintaining top producer status and high volume consistency.
  • Trained and mentored 6–8 new reps , driving early success and team cohesion while maintaining elite personal production.
  • Delivered personalized, consultative sales presentations that uncovered pain points and aligned product value with customer needs.

Mortgage Loan Processor II

BankPlus
01.2018 - 01.2023
  • Built trusted partnerships with customers and internal stakeholders through transparent communication, detailed product education, and responsive service.
  • Managed and coordinated complex documentation under strict deadlines, showcasing ability to thrive under pressure and multitask effectively.
  • Collaborated cross functionally with underwriters and loan officers to ensure seamless loan execution, refining persuasive communication and attention to detail.
  • Analyzed customer needs and presented appropriate solutions within compliance frameworks demonstrating both regulatory precision and client focus.
  • Processed mortgage loan applications accurately and successfully for over [Number] years.

Customer Experience Associate

Lyft
03.2016 - 11.2017
  • Delivered high touch support via phone, chat, and email—building trust and loyalty through personalized, solution focused interactions, roughly 250 customers each day
  • Identified customer needs and effectively positioned platform features to boost engagement, satisfaction, and retention.
  • Handled objections with empathy and professionalism in a high volume, fast paced environment—consistently meeting or exceeding performance targets.
  • Used CRM tools to track interactions, uncover trends, and contribute to process improvements that enhanced the overall customer journey.

Compliance Review Specialist

BankPlus
08.2015 - 02.2016
  • Supported high performing sales and lending teams by ensuring loan applications were processed accurately and met regulatory standards—enhancing speed, trust, and client satisfaction.
  • Collaborated with loan officers to identify and correct compliance issues, delivering clear guidance and building relationships across departments.
  • Translated complex federal regulations into actionable steps for frontline staff, improving service quality and internal efficiency.
  • Played a key role in audit readiness and reporting, helping leadership make informed decisions while maintaining focus on delivering value to customers.

Education

B.B.A. - Banking & Finance, Managerial Finance

University of Mississippi
Oxford
05.2015

Skills

  • President’s Club Award Winner (2024) – Over 200% to sales goal
  • Top FTTH Sales Producer – 2023, 2024, trending for 2025
  • Competitive, coachable, and persuasive communicator
  • Strong territory management and networking skills
  • Advanced CRM, pipeline tracking, and lead conversion skills
  • Passionate about improving lives and influencing outcomes through education and trusted partnerships

ADDITIONAL INFORMATION

  • Willing to commute and travel as much as needed overnight annually
  • Valid driver's license and dependable transportation

Timeline

Residential Account Executive

C Spire
01.2023 - Current

Mortgage Loan Processor II

BankPlus
01.2018 - 01.2023

Customer Experience Associate

Lyft
03.2016 - 11.2017

Compliance Review Specialist

BankPlus
08.2015 - 02.2016

B.B.A. - Banking & Finance, Managerial Finance

University of Mississippi

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