Lauren Crow
Surprise,AZ
Summary
Results-driven Manager with proven success in leading my team to achieve targets and provide exceptional guest experience. Skilled in sales, retaining guests, and identifying business opportunities. Demonstrated ability to improve team performance through coaching and motivation. Consistently enhanced revenue growth by implementing innovative sales tactics and optimizing operational processes.
Overview
1
1
Certification
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Manager
European Wax Company
Goodyear, Arizona
04.2024 - Current
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Coordinated schedules, workflows, and shift coverage to align with business demands.
- Monitored staff performance and addressed issues.
- Recruited and hired qualified candidates to fill open positions.
- Resolved customer inquiries and concerns to maintain positive relationships.
- Partnered with marketing team to enhance service visibility and attract new clients.
- Ensured inventory accuracy by conducting stock counts and reconciling discrepancies.
Assistant Manager
European Wax Center
Phoenix, Arizona
10.2022 - 03.2024
- Supervised daily operations including scheduling shifts, assigning duties.
- Trained new employees on company policies and customer service standards.
- Monitored staff performance and provided feedback to improve service quality.
- Handled customer inquiries and resolved issues to enhance satisfaction levels.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained accurate records of client appointments and transactions using software systems.
- Created reports on sales trends, inventory levels, and financial data.
- Conducted regular performance reviews for employees to identify areas of improvement.
Guest Services Associate
European Wax Center
Phoenix, USA
03.2021 - 10.2022
- Welcomed and managed large volume of guests and improved overall customer service.
- Welcomed and managed large volume of guests, enhancing customer service satisfaction.
- Increased purchase amounts through effective cross-selling of similar products.
- Managed appointment scheduling using company software for efficient service.
- Processed transactions efficiently using point-of-sale systems.
- Organized merchandise displays to create an engaging customer experience.
- Handled transaction processing to ensure efficient customer service. efficiently using point-of-sale systems.
- Provided training and support to new sales associates.
Education
Dental Assistant -
American Institute of Dental Assisting
Mesa, AZ 09.2022 - 02.2023
Associate of Science - Dental Hygiene
Glendale Community College & Scottsdale Community College
08.2019 - 08.2022
Skills
- Inventory management
- Product Knowledge
- Cross-Sell/Upsell
- Computer Literacy
- Time Management
- Team Leadership
- Problem Solver
- Problem Solving Skills
- Positive Attitude
- Communication Skills
Certification
- Dental Assisting Certification
- CPR Certified
- Dentrix Certified
Work Summary
Dedicated professional with a proven track record of consistently achieving high customer satisfaction ratings. Exceeded sales goals by averaging $100/ticket in package sales, contributing to the team's success in meeting all center goals. Recognized for top sales in both state and nationwide. Valued team member acknowledged for outstanding performance and collaborative contributions.
Timeline
Manager
European Wax Company
04.2024 - Current
Assistant Manager
European Wax Center
10.2022 - 03.2024
Dental Assistant -
American Institute of Dental Assisting
09.2022 - 02.2023
Guest Services Associate
European Wax Center
03.2021 - 10.2022
Associate of Science - Dental Hygiene
Glendale Community College & Scottsdale Community College
08.2019 - 08.2022