Lauren Cuffel
Meridian,ID
Summary
I am a hardworking, dependable, organized and dedicated person with a strong customer service focus. Excellent communication skills and willingness to learn and grow within a team-oriented environment.
Overview
4
4
years of professional experience
Work History
Waitress/ Hostess
Land Ocean
Meridian, USA
11.2021 - Current
- Warmly greeted new and returning guest and developed relationships resulting in guest loyalty
- Effectively managed tables, took orders, and delivered accurate orders in a timely manner
- Collaborated with kitchen staff to ensure seamless communication and efficient service
- Demonstrated upselling techniques to increase revenue and enhance guest satisfaction
- Swiftly and successfully resolved conflict resulting in guest satisfaction 100% of the time
Hostess
Kona Grill
Meridian, USA
09.2020 - 10.2021
- Warmly greet guest and escorted them to their assigned table
- Coordinatined with the waitstaff, kitchen and mangers to ensure each guest was satisfied with their experience
- Collaborated with the restaurant team to coordinate table turnovers and maintain a smooth operation during peak hours
- Managed the restaurant's reservation system by taking phone calls from customers, booking their desired dining time
- Managed incoming online orders through the restaurant's online platforms
Education
Esthetics -
Oliver Finley Academy
06.2021
High School Diploma -
Rocky Mountain High School
01.2020
Skills
- Customer service excellence
- Time management
- Effective communication
- Flexible and adaptable
- Teamwork
Timeline
Waitress/ Hostess
Land Ocean
11.2021 - Current
Hostess
Kona Grill
09.2020 - 10.2021
Esthetics -
Oliver Finley Academy
High School Diploma -
Rocky Mountain High School