LAUREN DAWSON
LEE’S SUMMIT,MO
Summary
I am a tenacious Care Coordinator with experience in connecting clients with medical providers. I have found myself to be successful working with insurance companies and other medical professionals to obtain prior authorization and set up essential client appointments. I apply a proactive approach to problem-solving and resourceful use of industry network and am anxious to be a collaborative and vital member of your Market Support Team
Overview
9
9
years of professional experience
Work History
Care Coordinator
Archwell Health
09.2023 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Coordinate referrals to external providers, vendors, and services to ensure care needs are met.
- Complete proper documentation for member referrals to ensure records are accurate and current.
- Be the system navigator and point of contact for members and families, with patients and families having direct access for asking questions and raising concerns.
Care Navigator
ARCHWELL HEALTH
07.2022 - 09.2023
- Navigate members through the check-in and check-out process using eClinicalWorks(eCW) and maintain a customer satisfaction service level of over 90%
- Provide clinical assistance and support for incoming requests related to electronic medical records and ensure the members documents are updated in a timely manner
- Collaborated with the clinical team by scheduling members for an echocardiogram appointment as a preventative measurement, which increased from 11% to 73% in 3 months.
IN-HOME PERSONAL CARE ASSISTANT
ACUMEN
06.2018 - 07.2022
- Provided in-home assistance to individuals with special needs from daily tasks, leisure activities, and community access
- Collaborated closely with family members to create a care plan that allows the individual to have independence for themselves and maintain a social life balance.
PARAPROFESSIONAL SPECIALIST
LEE’S SUMMIT SCHOOL DISTRICT
02.2015 - 07.2022
- Provided 1:1 service to students and collaborated with the program teacher to develop individualized education programs, behavior plans and life skills
- Collected data on IEP goals and presented the findings to the teachers and therapists to record 80% proficiency on student goals.
Education
General Education -
LONGVIEW COMMUNITY COLLEGE
Kansas City, MO07.2015
Skills
- Moderate experience with medical terminology and the use of an electronic medical records system, eClinicalWorks
- Active in collaboration and problem solving as well as great time management and organizational skills
- Training of new care navigators to ensure precision in system implementations and documentation protocols
- Record management of patient medical records
Communication Skills
Effective verbal, written and active listening skills. Paying great attention to detail while providing customer service in a welcoming and professional manner.
Leadership Experience
A flexible leader with the ability to teach and mentor. Dedicated to providing the best service to clientele from a professional perspective.
Personal Information
Title: CARE NAVIGATOR
References
Jacqueline Hawkins, Family Nurse Practitioner, Kansas City, MO, (816)898-6309
Timeline
Care Coordinator
Archwell Health
09.2023 - Current
Care Navigator
ARCHWELL HEALTH
07.2022 - 09.2023
IN-HOME PERSONAL CARE ASSISTANT
ACUMEN
06.2018 - 07.2022
PARAPROFESSIONAL SPECIALIST
LEE’S SUMMIT SCHOOL DISTRICT
02.2015 - 07.2022
General Education -
LONGVIEW COMMUNITY COLLEGE