Shamia Lindsey
Washington,DC
Summary
Proven Care Coordinator at Unity Healthcare, Inc., adept in EMR Systems and delivering patient-centered care coordination. Skilled in HIPAA compliance and medical terminology, I excel in bridging gaps in care and enhancing patient engagement. My proactive approach has significantly improved care plan adherence, showcasing my commitment to healthcare excellence and effective communication.
Overview
10
10
years of professional experience
Work History
Care Coordinator
Unity Healthcare, Inc
08.2019 - Current
- Utilizes e Cw EMR to determine any follow-up for care needed
- Determine if there are any gaps in care that will prolong patient care such as TCONS, expired labs, etc
- Follow up with patients, support staff, providers, and patients to determine if outstanding requests have been addressed and determine if further follow up is needed
- Perform meaningful use tasks
- Work with care teams in the health centers on abnormal labs/cytology reports
- Create and send notification letters to patients who need follow up visits
- Make outreach contact with patients to connect them to care as needed
- Acts as a professional liaison between hospitals, primary care providers, specialists, community resources and Managed Care Organizations on behalf of patients to ensure patient-centered care coordination
- Participates in the development, maintenance, and adjustment of individualized care plans for high-risk patients that address both medical and social barriers to accessing care
- Identifies patients due for preventive or chronic care services and assists with resolution of barriers to care
- Uses team-based communication strategies to close the loop on any missed appointments or follow up tests
- Identifies opportunities to close gaps in care
- Assists patients with navigating the healthcare system, including but not limited to working with pharmacies, social service agencies, and insurance agencies as well as internal services such as the lab and other discharge processes
- Participates in interdisciplinary case conferences and team meetings
- Provides culturally appropriate health education
- Communicates patient-related needs to appropriate clinical staff, including those on the patient's care team as well as those providing care coordination and care management services
- With Support from nursing and social service staff, completes activities that helps inform the patient-centered care plan
- Adheres to Unity's HIPAA guidelines and ensures the appropriate handling of sensitive information
- Performs other duties as assigned within the scope of position expectations
Patient Registration Clerk
Unity Health Care, Inc.
12.2017 - 08.2019
- Controls the flow of patients in and out of the clinic
- Performs necessary registration functions to include insurance verifications, updating demographic information, and emergency contact information
- Serves as both a receptionist and liaison between patients, teammates, and staff
- Reviews all client related forms for accuracy and completeness of information, assisting the client where necessary
- Maintains a clean, organized, and safe working environment
- Maintains files and/or client database
- Schedules appointments, records information, and effectively communicates appointment schedule to client
- Measures key metrics important for advanced access
Health Information Clerk (HIMS)
Unity Health Care, Inc.
08.2014 - 12.2017
- Screens, tracks, obtains and maintains patients' referrals and medical records to ensure consult reports are received and properly reviewed upon provider request for specialty appointment for patients as indicated by 'follow up: yes' and high priority and urgent referrals as requested
- Ensures that consult reports are assigned to the correct provider in a timely manner, and follows up to make sure the reports are reviewed and properly filed
- Sends alert notification to providers of reports received with associated 'alarm words' indicating possible high-risk results
- Updates patient information as required
- Maintains accurate internal and external fax inbox phone numbers and contacts stakeholders when phone numbers change or there is improper utilization of the fax inbox; Manages fax inbox by assigning documents to the proper provider and maintaining timely filing of these documents
- Assists with population management outreach to patients by phone
- Reviews then assigns medical record requests to Datafile Technologies for processing
- Keeps Health Center Director, HIMS Manager and providers informed of problems and concerns with patient records
- Performs other duties as assigned
Education
High School Diploma -
Suitland High School
12.2008
Diploma - Medical Assistant
MedTech College of District of Columbia
District of ColumbiaSkills
- EClinicalWorks
- EMR Systems
- Medical Records
- Medical Billing
- Insurance Verification
- HIPAA
- Medical Office Experience
- Telecommunications
- Medical Terminology
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Care Coordinator
Unity Healthcare, Inc
08.2019 - Current
Patient Registration Clerk
Unity Health Care, Inc.
12.2017 - 08.2019
Health Information Clerk (HIMS)
Unity Health Care, Inc.
08.2014 - 12.2017
High School Diploma -
Suitland High School
Diploma - Medical Assistant
MedTech College of District of Columbia