Shamia Lindsey
Washington,DC
Summary
My name is Shamia Lindsey, and I am a Care Coordinator at Unity Healthcare, Inc. I have extensive experience in EMR systems and delivering patient-centered care coordination. I am proficient in HIPAA compliance and medical terminology, and I excel in bridging gaps in care and enhancing patient engagement. My proactive approach has significantly improved care plan adherence, demonstrating my commitment to healthcare excellence and effective communication.
Overview
12
12
years of professional experience
Work History
Care Coordinator
Unity Healthcare, Inc.
2019.08 - Current
- Utilizes eCW EMR to determine any follow-up for care needed
- Determines if there are any gaps in care that will prolong patient care, such as TCONS, expired labs, etc.
- Follows up with patients, support staff, providers, and patients to determine if outstanding requests have been addressed and determine if further follow-up is needed
- Performs meaningful use tasks
- Works with care teams in the health centers on abnormal labs/cytology reports
- Creates and sends notification letters to patients who need follow-up visits
- Makes outreach contact with patients to connect them to care as needed
- Acts as a professional liaison between hospitals, primary care providers, specialists, community resources, and Managed Care Organizations on behalf of patients to ensure patient-centered care coordination
Patient Registration Clerk
Unity Health Care, Inc.
2017.12 - 2019.08
- Develops, maintains, and adjusts individualized care plans for high-risk patients, addressing both medical and social barriers to accessing care.
- Identifies patients due for preventive or chronic care services and assists in resolving barriers to care.
- Utilizes team-based communication strategies to ensure timely appointment confirmations and follow-up tests.
- Identifies opportunities to address gaps in care.
- Assists patients in navigating the healthcare system, including collaborating with pharmacies, social service agencies, insurance agencies, and internal services such as the laboratory and discharge processes.
- Participates in interdisciplinary case conferences and team meetings.
Health Information Clerk (HIMS)
Unity Health Care, Inc.
2014.08 - 2017.12
- Provides culturally appropriate health education.
- Communicates patient-related needs to appropriate clinical staff, including those on the patient’s care team and those providing care coordination and care management services.
- Collaborates with nursing and social service staff to complete activities that inform the patient-centered care plan.
- Adheres to Unity’s HIPAA guidelines and ensures the appropriate handling of sensitive information.
- Performs other duties as assigned within the scope of position expectations.
- Manages patient flow in and out of the clinic.
- Performs necessary registration functions, including insurance verifications, updating demographic information, and emergency contact information.
- Acts as both a receptionist and liaison between patients, teammates, and staff.
- Reviews all client-related forms for accuracy and completeness of information, assisting clients as needed.
- Maintains a clean, organized, and safe working environment.
- Manages files and/or client databases.
- Schedules appointments, records information, and effectively manages patient data.
- Communicates appointment schedules to clients.
- Measures key metrics critical for advanced access.
- Screens, tracks, obtains, and maintains patients’ referrals and medical records to ensure consult reports are received and properly reviewed upon provider request for specialty appointments for patients as indicated by “follow up: yes” and high-priority and urgent referrals as requested.
- Ensures that consult reports are assigned to the correct provider in a timely manner and follows up to ensure the reports are reviewed and properly filed.
- Sends alert notifications to providers of reports received with associated “alarm words” indicating possible high-risk results.
- Updates patient information as required.
- Maintains accurate internal and external fax inbox phone numbers and contacts stakeholders when phone numbers change or there is improper utilization of the fax inbox; manages the fax inbox by assigning documents to the proper provider and maintaining timely filing of these documents.
- Assists with population management outreach to patients by phone.
- Reviews and assigns medical record requests to Datafile Technologies for processing.
- Keeps Health Center Director, HIMS Manager, and providers informed of problems and concerns with patient records.
- Performs other duties as assigned.
Education
Diploma - Medical Assistant
MedTech College of District of Columbia
High School Diploma - undefined
Suitland High School
12.2008
Skills
EClinicalWorks
EMR Systems
Medical Records
Medical Billing
Insurance Verification
HIPAA
Medical Office Experience
Telecommunications
Medical Terminology
Personal Information
Work Permit: Authorized to work in the United States for any employer
Timeline
Care Coordinator
Unity Healthcare, Inc.
2019.08 - Current
Patient Registration Clerk
Unity Health Care, Inc.
2017.12 - 2019.08
Health Information Clerk (HIMS)
Unity Health Care, Inc.
2014.08 - 2017.12
Diploma - Medical Assistant
MedTech College of District of Columbia
High School Diploma - undefined
Suitland High School