Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
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LAUREN DESSELLE

Madisonville,LA

Summary

Adept Customer Care Representative with a proven track record at Khols, enhancing customer satisfaction through expert resolution of conflicts and keen product promotion. Excelled in empathy and task prioritization, significantly boosting service quality. Skilled in fostering positive customer relations, showcasing a blend of hard and soft skills vital for high-stakes environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Care Representative

Khols
Covington, LA
09.2022 - 10.2024
  • Promoted available products and services to customers during service, account management and order calls.
  • Supported customers to maintain positive relationships throughout and following sales processes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

CERTIFIED PHLEBOTOMIST - PHLEBOTOMY

PETRA COLLEGE
Hammond, LA
02-2025

High School Diploma -

RISING STAR ACADEMY
Slidell, LA
04-2018

Skills

  • Empathy and patience
  • Quality assurance
  • Customer relations
  • Task prioritization
  • Time management
  • Patient confidentiality
  • Blood collection
  • Infection control
  • Patient preparation
  • Specimen handling
  • Venipuncture
  • Butterfly needle technique

Affiliations

  • Pet Adoption Volunteer

Certification

  • NAHP Certification

References

References available upon request.

Timeline

Customer Care Representative

Khols
09.2022 - 10.2024

CERTIFIED PHLEBOTOMIST - PHLEBOTOMY

PETRA COLLEGE

High School Diploma -

RISING STAR ACADEMY

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