Lauren Dickel
Hopewell Junction
Summary
Experienced with administrative support in medical settings, ensuring smooth patient interactions and efficient operations. Utilizes strong organizational skills and attention to detail to manage healthcare processes effectively. Knowledge of electronic health records, appointment scheduling, and patient communication to enhance service quality.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Department of Veteran Affairs
07.2022 - Current
- Managed patient scheduling and appointments.
- Coordinated communication between medical staff and veterans to enhance service delivery.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients ,and colleagues, fostering a welcoming environment at all times.
- Mailed patient appointment letters.
- Scheduled appointments for patients.
- Verified and updated clinical records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Certified Medical Assistant
PM Pediatrics Management Group
12.2021 - Current
- Conducted patient check-in by pulling charts, verifying data, and organizing paperwork.
- Supported patient recovery by educating family and caregiver's on treatments and warning signs of complications.
- Completed intake, including measuring vital signs and documenting symptoms.
- Updated records in EMR system, carefully protecting patient information and verifying data.
- Supported diagnostic procedures by obtaining laboratory and x-ray reports, hospital notes, and other pertinent data.
- Contributed to smooth patient flow through skills in records management, phlebotomy, and task prioritization.
- Recorded patients' medical history, vital statistics, and information such as test results in medical records.
- Managed patient intakes, collecting histories, documenting vital signs and updating charts.
- Prepared treatment rooms for patient examinations.
- Scheduled appointments.
- Answered phones and messages.
Certified Medical Assistant
Eriver Neurology
01.2006 - 03.2014
- Over saw patient check ins by pulling charts, verifying data, and organizing paperwork.
- Supported patient recovery by educating family and caregivers on treatment and warning signs of complications.
- Completed diagnostic and laboratory tests.
- Recorded patients' medical history, vital statistics, and information such as test results in medical records.
- Managed patient intakes, collecting history, documenting vital signs and updating charts.
- Prepared treatment rooms for patient examinations, keeping rooms neat and clean.
- Sterilized equipment.
- Obtained prior authorization for prescriptions.
Education
Associate in Science (AS) - Medical Assisting
The College of Westchester
Scarsdale, NY06.2008
Associate's degree - Business Management
College of Westchester
Scarsdale, NY06.2006
Skills
- EKG
- Data entry
- Insurance verification
- Clerical experience
- Vital Signs
- Phlebotomy
- Patient Care
- Laboratory Experience
- Caregiving
- EMR Systems
- Venipuncture
- Medical Office Experience
- Records Management
- Patient scheduling
- Medical terminology
- Patient records maintenance
Certification
- BLS Certification
- Certified Medical Assistant
- CCMA Certification
- AED Certification
- CPR Certification
Languages
English
Native or Bilingual
Timeline
Advanced Medical Support Assistant
Department of Veteran Affairs
07.2022 - Current
Certified Medical Assistant
PM Pediatrics Management Group
12.2021 - Current
Certified Medical Assistant
Eriver Neurology
01.2006 - 03.2014
Associate's degree - Business Management
College of Westchester
Associate in Science (AS) - Medical Assisting
The College of Westchester
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