LAUREN DUNN
Account Manager
St. Petersburg,FL
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
7
7
years of professional experience
Work History
Account Manager
Empire Office
Tampa, Florida
03.2022 - Current
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Contributed to annual revenue goals by selling new services and developing new accounts.
Account Executive
American Interiors
Tampa, Florida
03.2021 - 03.2022
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Managed sales cycle from first contact to established customer sale and maintained solid customer base.
- Identified client business needs by gaining understanding of goals, objectives and processes.
- Communicated between internal and external stakeholders, clients and vendors.
- Identified customer needs and achieved service levels that met and exceeded expectations.
Senior Client Success Manager [remote]
Facet Wealth
Baltimore, MD
08.2020 - 03.2021
- Assisted clients with strategic processes and provided with necessary tools to achieve success.
- Tailored customer relationships by determining expected needs and finding correct solutions.
- Reviewed products and user documentation to assess compliance with client success processes.
Account Manager
Office Resources
Portland, Maine
08.2017 - 06.2020
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Educated clients with ongoing industry market updates to maintain high standards of client service.
- Managed multiple accounts with annual sales exceeding $250-400k (Colby College, Endicott College, Philips Exeter Academy, Kendal at Hanover, Edgewood Retirement Community).
- Exceeded year one sales quota of $1 million by $75k and year two quota of $1 million by $200k.
Account Manager
Creative Office Pavilion
Portland, Maine
08.2016 - 08.2017
- Responsible for managing major accounts under two sales executives.
- Day to day contact for clients whose annual revenue exceeded $500k-$1,000,000 (Northern Lights Healthcare, Bates College, University of Maine, LL Bean).
- Completed pricing proposals, RFP responses, marketing presentations and data entry.
- Coordinated project installations in collaboration with outside vendors and end users.
- Consistent responsiveness and communication within sales, design, warehouse, and coordination team.
Interior Designer
SMRT, Inc.
Portland, Maine
05.2015 - 08.2016
- Responsible for completing interior construction documents and design specifications for various commercial projects.
- Attended project meeting, site visits and walk throughs with clients.
- Developed interior floor plans, casework details, elevations and 3D realistic renderings utilizing Revit and SketchUp software.
- Collaborated with architecture, engineering, electrical and structural team members on a daily basis.
Education
Bachelor of Science - Interior Architecture
Endicott College
Beverly, MA05.2012
Skills
- Microsoft Office
- AutoCAD / Revit
- Hedberg
- Salesforce
- Strategic Account Planning
- Business Development
- Revenue Growth
- Account Management
- Teamwork and Collaboration
- Customer Service
- Project Management
- Strategic Selling
Timeline
Account Manager
Empire Office
03.2022 - Current
Account Executive
American Interiors
03.2021 - 03.2022
Senior Client Success Manager [remote]
Facet Wealth
08.2020 - 03.2021
Account Manager
Office Resources
08.2017 - 06.2020
Account Manager
Creative Office Pavilion
08.2016 - 08.2017
Interior Designer
SMRT, Inc.
05.2015 - 08.2016
Bachelor of Science - Interior Architecture
Endicott College