Lauren Edgeworth
Villa Rica,GA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Inside Sales/Account Manager
Douglasville Winlectric
01.2017 - Current
- Tracked each of my accounts monthly spending to ensure year end goal is on track to be met.
- Increased customer satisfaction by providing personalized account management and addressing clients'' needs promptly.
- Coordinated deliveries to ensure on time delivery to my customers when needed.
- Purchased material for jobs and stock based on best pricing and availability.
- Managed multiple jobs' material and job pricing through Excel for each of my accounts.
- Provided job quotes for my customers when a job is scheduled to bid.
- Collaborated with suppliers to fulfill customers' routine inventory needs and handle special requests.
- Supported fellow team members during peak times or absences, ensuring consistent performance and customer satisfaction.
- Developed strong relationships with key customers, leading to long-term business partnerships and repeat sales.
Management Trainee
Enterprise Rent a Car
08.2015 - 12.2016
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Worked 50 + hours a week as well as some weekends.
- Gained knowledge of company policies, protocols and processes.
- Properly updated the system when cars needed maintenance.
- Handled day-to-day customer or client questions via telephone or email.
Education
Bachelor of Science - Economics
University of West Georgia
Carrollton, GA05.2015
Political Science -
Georgia Highlands College
Douglasville, GA01.2012
Skills
- Goal-oriented mindset
- Objection handling
- Account planning
- Customer Relationship Building
- Sales Tracking
- Account Management
Timeline
Inside Sales/Account Manager
Douglasville Winlectric
01.2017 - Current
Management Trainee
Enterprise Rent a Car
08.2015 - 12.2016
Bachelor of Science - Economics
University of West Georgia
Political Science -
Georgia Highlands College
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