Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Lauren Ellison

Washington DC,DC
Lauren Ellison

Summary

Passionate customer service representative with demonstrated experience providing administrative support services and knowledge of service delivery with proven multitasking abilities. Experienced in using a variety of software applications and calendar management. Excellent communication and interpersonal skills while staying committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
years of professional experience

Work History

ICF

CUSTOMER SERVICE REPRESENTATIVE
07.2023 - 03.2024

Job overview

  • Handled customer inquiries intentionally and professionally by promptly addressing concerns and providing accurate information.

Returnmates Inc

LIVE OPERATIONS ASSOCIATE
03.2022 - 01.2023

Job overview

  • Assisted customers by answering an average of 70+ inbound calls daily, compiled company emails, and monitored live messages direct from customers.

Uniqlo Usa

LIVE CHAT REPRESENTATIVE
06.2021 - 03.2022

Job overview

  • Assessed customer inquiries regarding company products via email as well as taking an average of 50+ inbound calls daily.

Aerie By American Eagle Outfitters

RETAIL BRAND AMBASSADOR
01.2019 - 06.2021

Job overview

  • Facilitated product demonstrations and provided visual direction and leadership to the team.

Alex And Ani

SALES ASSOCIATE
02.2019 - 12.2019

Job overview

  • Assisted an average of 50+ customers daily by recommending new and existing items, and offering accessories related to purchases to complete selections.

Education

California College of The Arts
Berkeley, CA

Bachelor of Arts from Fashion Design
05.2020

University Overview

  • Relevant Coursework: Pattern Making, Color Theory, Illustration & Garment Construction
  • CCAC Undergrad Fashion Boot-camp
  • CTE (Career Technical Education) Program
  • GPA: 3.42

Skills

  • Effective Listening
  • Operational Reporting
  • Time Management
  • Project Management
  • Microsoft Office
  • Call Management
  • Account updating
  • Appointment Scheduling

Timeline

CUSTOMER SERVICE REPRESENTATIVE

ICF
07.2023 - 03.2024

LIVE OPERATIONS ASSOCIATE

Returnmates Inc
03.2022 - 01.2023

LIVE CHAT REPRESENTATIVE

Uniqlo Usa
06.2021 - 03.2022

SALES ASSOCIATE

Alex And Ani
02.2019 - 12.2019

RETAIL BRAND AMBASSADOR

Aerie By American Eagle Outfitters
01.2019 - 06.2021

California College of The Arts

Bachelor of Arts from Fashion Design

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Lauren Ellison