Lauren Estevez, RE, LE
Orlando,FL
Summary
As a detail-oriented esthetic professional, I bring a unique blend of customer service and technical expertise to create a relaxing and positive environment for clients. My proficiency extends from computer spa programs to product sales, allowing me to effectively manage client needs, recommendations and promote sales.
My knowledge spans a variety of skin care lines including IS Clinical, Skin Scripts, Jan Marini, Elemis, Brand MD, Elta MD, ISDIN, Murad, Eminence, Image, Obagi, Vi Peel, and Skin Pen. This enables me to provide comprehensive skincare solutions tailored to individual client needs, ensuring optimal results and client satisfaction.
Overview
4
4
years of professional experience
Work History
Assistant Office Administrator
Pristine Spas
05.2023 - Current
- Oversaw and maintained precise records of office expenses, playing a pivotal role in budgetary control and initiatives aimed at cost reduction across all spa locations.
- Enhanced customer satisfaction by swiftly addressing inquiries and delivering unparalleled service.
- Managed office supply inventory with precision, proactively placing orders to ensure optimal stock levels at all times across all spa locations.
- Utilized advanced administrative and analytical skills to oversee daily operational activities effectively.
- Boosted customer satisfaction scores by leveraging superior conflict resolution and problem-solving skills.
- Fostered long-standing client relationships through superior customer service and regular follow-ups.
- Regularly achieved or surpassed monthly sales targets by promoting products effectively during services.
- Established enduring client relationships through exemplary customer service and consistent follow-ups.
- Conducted comprehensive training and onboarding processes for new employees ensuring smooth integration into the company's existing systems and procedures across all spa locations.
Electrologist/Laser Technician
Pristine Spas
05.2023 - Current
- Developed and implemented individualized treatment plans tailored to client objectives, contributing significantly to the achievement of desired outcomes.
- Ensured a sanitary and controlled work environment to guarantee client safety and adherence to industry norms.
- Demonstrated expertise in a variety of laser systems, adjusting techniques as required to optimize results.
- Conducted thorough pre-treatment consultations, addressing client concerns and expectations effectively.
- Fostered long-term client relationships to encourage repeat patronage.
- Advocated for post-treatment follow-ups and supplementary services and products to aid clients in their aesthetic journey.
- Provided support to front desk operations as needed, managing appointments, responding to inquiries, and processing transactions promptly and accurately across multiple spa locations.
- Upheld the utmost confidentiality of all client records in compliance with HIPAA regulations and company policies.
- Played a key role in enhancing spa revenues by strategically promoting and selling various treatments and products.
Office Administrator/Esthetician/Electrologist
Laser Center Of Orlando
12.2019 - 05.2023
- Ensured customer satisfaction by professionally addressing inquiries and expeditiously resolving issues.
- Upheld positive customer relationships by proactively addressing concerns and executing successful remedial actions.
- Protected company information by adhering strictly to confidentiality protocols and facilitating secure document storage processes.
- Assisted in new employee onboarding by instructing them on office protocols, software applications, and company policies.
- Managed a multi-line phone system, routing calls, relaying messages to team members, and welcoming guests.
- Leveraged advanced administrative and analytical abilities in supervising daily operations.
- Boosted spa revenues by strategically promoting and upselling a range of treatments and products.
- Delivered attentive service to clients throughout their visits, enhancing their overall experience.
- Conducted training sessions for new employees on best practices for customer service, cleanliness, and product knowledge within the spa setting.
- Provided client consultations, administered Electrology treatments, and cultivated a loyal clientele.
- Executed advanced facial procedures including micro needling, micro dermabrasion, and chemical peels.
Education
Facial Specialist - Esthetics
Orlando Institute Center For Electrolysis + Laser
Orlando, FL12.2019
Electrologist And Laser Technician -
Orlando Institute Center For Electrolysis + Laser
Orlando, FL12.2019
High School Diploma -
Windermere High School
Windermere, FL09.2019
Skills
- Business Development
- Product Sales
- Product knowledge
- Excellent communication
- Customer Portfolio Management
- Sales Tracking
- Client Relationship Management
- Direct Sales
Timeline
Assistant Office Administrator
Pristine Spas
05.2023 - Current
Electrologist/Laser Technician
Pristine Spas
05.2023 - Current
Office Administrator/Esthetician/Electrologist
Laser Center Of Orlando
12.2019 - 05.2023
Facial Specialist - Esthetics
Orlando Institute Center For Electrolysis + Laser
Electrologist And Laser Technician -
Orlando Institute Center For Electrolysis + Laser
High School Diploma -
Windermere High School
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