Lauren Fatigato
St. Charles,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Mortgage Closing Manager
Credit Union 1
03.2020 - 10.2023
- Managed the mortgage pipeline to ensure timely closings
- Worked directly with Processing and Underwriting Manager
- Worked with compliance and QC manager to ensure files are free from errors and are within TRID regulations.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Managed and motivated employees to be productive and engaged in work.
- Communicated closely with inter-company staff members to promote quick and effective loan workflow.
1st Mortgage Loan Closer
Credit Union 1
09.2019 - 03.2020
- Prepared all paperwork for loan package and arranged final closing meeting.
- Communicated closely with inter-company staff members to promote quick and effective loan workflow.
- Provided highest level of service and support to customers, closing agents and realtors.
- Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Worked with underwriters to fix application problems and resolve issues.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
Mortgage Loan Closer II
Old Second National Bank
07.2013 - 09.2019
- Prepare Closing Documents for Refinance and Purchase closings
- Schedule closings
- Fund all purchase and refinance closings
- Knowledge of: Conventional, FHA, IHDA, VA, & USDA Loans
- Prepare Home Equity Line of Credit Closing Packages
- Order wires and calculate funds for closing
- Provide training for new hires to closing department.
Education
Bachelor of Science - Fashion Merchandising
Western Illinois University
Macomb, IL05.2010
Skills
- Customer Service
- Microsoft Office
- Inventory
- Outlook
- Team Building
- Public Speaking
- Loan Terms
- Income Analysis
- Credit Verification
- Expectation Setting
- Verbal and Written Communication
- Quality Control Analysis
- Relationship Building
- Employment Verification
- Strategic Planning
- Staff Development
- Financial Management
- Performance Management
- Operations Management
- Budget Control
- Expense Tracking
- Performance Evaluations
- Time Management
Timeline
Mortgage Closing Manager
Credit Union 1
03.2020 - 10.2023
1st Mortgage Loan Closer
Credit Union 1
09.2019 - 03.2020
Mortgage Loan Closer II
Old Second National Bank
07.2013 - 09.2019
Bachelor of Science - Fashion Merchandising
Western Illinois University
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