Lauren Feldkircher
North Ridgeville,Ohio
Summary
Empathetic and resourceful with a background in both psychology and hospitality leadership. Ability to manage teams, resolve conflicts, and deliver personalized support. Strong interpersonal skills with a passion for empowering individuals and building supportive connections.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Zip Thru Beverage
North Ridgeville, OH
05.2025 - Current
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted in preparing and serving beverages to customers. Supported bar operations by stocking supplies and managing inventory. Maintained cleanliness of the bar area and performed end-of-night cash register reconciliations.
Shift Supervisor
Panera Bread
North Ridgeville, OH
09.2020 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored team members to enhance performance and customer satisfaction.
- Managed inventory levels, ensuring adequate stock for peak hours and reducing waste.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Education
Bachelor of Science - Psychology
Cleveland State University
Cleveland, OH12-2025
Associate of Arts - Arts
Lorain County Community College
Elyria, OH05-2023
High School Diploma -
North Ridgeville High School
North Ridgeville, OH05-2021
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Clear and effective communication
- Engaging personality
- Complex Problem-solving
Certification
Serv Safe Food Service Certification earned in 2023.
Timeline
Bartender
Zip Thru Beverage
05.2025 - Current
Shift Supervisor
Panera Bread
09.2020 - Current
Bachelor of Science - Psychology
Cleveland State University
Associate of Arts - Arts
Lorain County Community College
High School Diploma -
North Ridgeville High School