Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lauren Ferguson

Palm Coast,FL.

Summary

I’m an experienced office manager and administrator with a strong focus on optimizing productivity and service quality in a variety of environments. I’m known for being highly dependable, ethical, and always committed to providing reliable support and leadership. My skills in organization, technical problem-solving, and business operations help me navigate complex challenges while maintaining efficiency. I work closely with teams to drive operational success and ensure that everything runs smoothly, contributing to the overall excellence of the organization.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Property Manager Office Administrator

Florida Beaches Management LLC
03.2022 - Current
  • Managed daily operations for multiple long-term and short-term rental properties, ensuring efficiency and homeowner satisfaction.
  • Created and marketed multiple property listings, enhancing visibility and attracting potential tenants.
  • Screened tenants, executed leases, and ensured compliance for long-term rentals.
  • Handled rent collection, processed payments to property owners and managers, and maintained accuracy.
  • Coordinated property inspections, managed repairs, and ensured ongoing maintenance across multiple properties.
  • Managed guest bookings and check-ins/outs for multiple short-term rentals, ensuring smooth turnovers with vendor coordination.
  • Prepared and filed 1099s for property owners and maintained accurate financial records.
    Managed tax filings and ensured timely license renewals, maintaining compliance with regulations.

Office Manager / Administrator / Transaction Coordinator

Florida Beaches Real Estate Co.
10.2021 - Current
  • Coordinated 400+ transactions from contract to close, ensuring accuracy, compliance, and timely execution.
  • Provided agent support, ensuring smooth operations and contributing to year-over-year profit growth until rebranding efforts.
  • Managed accounting, bookkeeping, and office supplies, maintaining financial accuracy and operational efficiency.
  • Processed 1099s for agents and assisted with year-end tax preparation, ensuring timely compliance.
  • Onboarded and offboarded multiple agents, ensuring smooth transitions and effective integration into the team.
  • Input listings into MLS, verified documentation, and managed commission disbursements to agents.
  • Planned company events and assisted with tracking goals and budgets, contributing to team cohesion and business growth.
  • Maintained relationships with regulatory bodies (DBPR), ensuring ongoing licensing compliance.
  • Tracked and managed signage, lockboxes, and closing documents, supporting efficient property transactions.

Apple At Home Advisor

Kelly Connect
09.2019 - 01.2022
  • Provided expert technical support for all Apple products, services, and subscriptions, including iTunes Store and App Store, resolving issues with efficiency and accuracy.
  • Maintained a customer satisfaction rating consistently above 90%, ensuring high-quality service and effectively addressing complex technical inquiries.
  • Mentored new advisors, helping them transition from training to full production and improving team performance through guidance on troubleshooting and customer interaction.
  • Resolved customer issues related to software, hardware, account management, and digital services, ensuring timely and accurate solutions.
  • Collaborated with cross-functional teams to address recurring technical issues and provided feedback for product improvement.
  • Advanced rapidly through the program, recognized for consistently high performance, and was offered leadership opportunities multiple times.

Sales Associate | Store Manager | District Manager

AT&T Authorized Retailer
04.2012 - 06.2019
  • Drove consistent sales growth, doubling store profits year-over-year for three consecutive years, positioning the store as one of the company’s top performers.
  • Managed all store operations, including inventory, staffing, and customer service, ensuring smooth day-to-day operations and driving operational efficiency.
  • Led community outreach and CRM initiatives, significantly increasing foot traffic and boosting sales conversion.
  • Promoted to District Manager to oversee the Cincinnati market, leading high-performing stores to achieve 15-25% month-over-month growth while identifying underperforming locations and making strategic decisions for closure or improvement.
  • Navigated acquisition transitions, managing personnel changes and policy shifts to ensure smooth integration and maintain team morale.
  • Developed and implemented market growth strategies, rebuilding the Cincinnati market and driving profitability in stores with strong potential.

Education

Bachelors of Business Administration - Business Management

South University
Savannah, GA
01.2021

Skills

  • Leadership & Team Development
  • Property & Real Estate Operations
  • Transaction Management & Closing Coordination
  • Inventory & Supply Chain Management
  • Customer Relationship Management (CRM)
  • Financial Reporting & Budget Management
  • Sales & Revenue Growth
  • Conflict Resolution & Change Management
  • Process Optimization & Efficiency
  • Market Expansion & Strategic Planning
  • Scheduling and planning
  • Real estate
  • Property inspections

Certification

Real Estate Sales Associate License

Timeline

Property Manager Office Administrator

Florida Beaches Management LLC
03.2022 - Current

Office Manager / Administrator / Transaction Coordinator

Florida Beaches Real Estate Co.
10.2021 - Current

Apple At Home Advisor

Kelly Connect
09.2019 - 01.2022

Sales Associate | Store Manager | District Manager

AT&T Authorized Retailer
04.2012 - 06.2019

Bachelors of Business Administration - Business Management

South University

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Lauren Ferguson