Summary
Overview
Work History
Education
Skills
Certification
Websites
References
Timeline
Generic

Lauren Flores

Gilbert,AZ

Summary

Dynamic professional with extensive experience at Lemonade Insurance, excelling in claims investigation and coverage analysis. Proven ability to ensure regulatory compliance while effectively communicating with customers. Skilled in evidence gathering and property assessment, delivering customized solutions that enhance operational efficiency and drive successful outcomes.

Overview

6
6
years of professional experience
1
1
Certification

Work History

CLX Contents Adjuster

Lemonade Insurance
New York, NY
07.2021 - Current
  • Review property damage estimates for accuracy and completeness.
  • Provide coverage opinions based on analysis of facts, law, policy language and endorsements.
  • Ensure compliance with regulatory requirements relating to claims handling.
  • Draft correspondence related to claim investigations and settlements.
  • Demonstrate excellent communication skills when interacting with customers.
  • Maintain detailed records of all claim activities in a timely manner.
  • Conduct witness interviews to assist in the claim information-gathering process.
  • Identify and obtain evidence to ascertain claim value.
  • Investigate questionable claims, and determine validity and coverage.
  • Coordinate with law enforcement and other agencies as needed for claims investigation.
  • Interpret insurance policy language to apply appropriate coverage.

Account Manager

Shellpoint Mortgage Servicing
Tempe, AZ
01.2021 - 07.2021
  • Account Manager for all stages of delinquency.
  • Analyze homeowners' financial information and identify their issues while creating customized solutions that create a satisfactory outcome for both the business and the homeowner.
  • Maintain accurate and updated account files to ensure a comprehensive record of every account activity.
  • Managed a portfolio of homeowner accounts, ensuring timely payments and account satisfaction.
  • Create customized solutions for homeowners facing financial difficulties while balancing business objectives and homeowners' needs.
  • Collaborated effectively with stakeholders, including financial institutions and internal departments, to develop and implement successful solutions.

Loan Counselor

Cascade Financial
Gilbert, AZ
02.2019 - 08.2020
  • Handled all stages of delinquency for mobile homes, land homes, and FHA loans.
  • Responsible for pulling NADA, creating property valuations, skip searching, ordering inspections and BPOs, charge-offs, foreclosure submissions, settlements, triggering breach letters, reviewing financials, initiating retention and liquidation requests, repayment plans, voluntary surrenders, and loss mitigation.
  • Reviewed financial statements, and initiated retention and liquidation requests while providing strategic recommendations for loan resolution.
  • Provided management support, including project coordination, data analysis, and reporting, enhancing operational efficiency.

Education

GED -

Coconino Community College
Flagstaff, AZ
12-2014

Some College (No Degree) - Business and Marketing

Strayer University
Alexandria, VA (Online)

Skills

  • Claims investigation
  • Coverage analysis
  • Regulatory compliance
  • Evidence gathering
  • Property assessment
  • Customer communication

Certification

  • State Adjusters License

References

References available upon request.

Timeline

CLX Contents Adjuster

Lemonade Insurance
07.2021 - Current

Account Manager

Shellpoint Mortgage Servicing
01.2021 - 07.2021

Loan Counselor

Cascade Financial
02.2019 - 08.2020

GED -

Coconino Community College

Some College (No Degree) - Business and Marketing

Strayer University

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