Summary
Overview
Work History
Education
Skills
Timeline
Generic

LAUREN FOX

BULVERDE

Summary

Owner and operations manager with a proven track record at American Elite Outfitters, excelling in strategic planning and employee management. Demonstrated expertise in accounts receivable and payable, while enhancing customer service and quality assurance.

Results-driven operations manager with a proven track record in streamlining processes and driving efficiency while maintaining large accounts for a local municipality as well as individual customers. Strong focus on team collaboration and adaptability, ensuring reliable performance in a fast paced environment. Skilled in prioritizing a busy shop to ensure customer satisfaction.

Overview

24
24
years of professional experience

Work History

Manager of Operations

American Elite Outfitters
04.2015 - 05.2025
  • I am part owner of both aforementioned businesses.
  • Duties and responsibilities include employee and general operations management, AR, AP and customer service in a fast paced work environment.
  • Overseeing accounts for local municipalities such as CPS Energy for upfitting of trucks, crane trucks and trailers.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.

Insurance Adjuster

Progressive Insurance
06.2005 - 02.2014
  • Collaborated with other departments within the organization to enhance overall efficiency in processing claims and improving client satisfaction levels.
  • Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.
  • Expedited claim resolution by coordinating with repair professionals to obtain accurate estimates for damages and repairs needed.
  • Conducted thorough property investigations to identify and classify damages for customer claims.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Visited customer locations to evaluate damage and provided cost estimates for remediation.
  • Directed claims negotiations within allowable limit of $10,000 and supported successful litigations for advanced issues.

Youth Care Specialist

Children's Home of Kingston
05.2001 - 04.2005
  • Enhanced youth development by implementing engaging and interactive activities tailored to individual needs.
  • Managed crisis situations effectively, deescalating conflicts and ensuring the safety of all involved parties.
  • Schedule, organize and participate in various educational activities and plans in conjunction with therapeutic goals for each individual child.
  • Provide guidance, support and reassurance to children while ensuring that daily responsibilities are met within the facility.
  • Provide physical care and protection for the children.
  • Utilize a variety of counseling techniques including listening, providing information and reassurance as well as supporting the needs of the child.
  • Chaperone and participate in off campus, educational trips including museums, parks, festivals and sports events.
  • Maintained strict confidentiality regarding sensitive information pertaining to each youth''s background and circumstances.
  • Led workshops focused on developing essential skills such as communication, problem-solving, teamwork, and conflict resolution.

Education

Bachelor of Arts - Finance

SUNY New Paltz
New Paltz, NY
12-2004

Skills

  • Decision-making
  • Customer service
  • Quality assurance
  • Strategic planning
  • Employee and Operations Management
  • AR
  • AP

Timeline

Manager of Operations

American Elite Outfitters
04.2015 - 05.2025

Insurance Adjuster

Progressive Insurance
06.2005 - 02.2014

Youth Care Specialist

Children's Home of Kingston
05.2001 - 04.2005

Bachelor of Arts - Finance

SUNY New Paltz

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