Lauren Frannce
Mansfield,OH
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
1
1
year of professional experience
Work History
Engagement Specialist
Startek USA
Mansfield, OH
03.2023 - Current
- Developed client-specific strategies to increase customer loyalty and satisfaction.
- Provided excellent customer service during transactions.
- Handled escalated customer service issues as needed.
- Developed strategies for improving customer service processes.
- Contributed ideas towards improving customer service standards.
- Managed customer service inquiries, complaints, escalations.
- Developed customer service policies and procedures.
- Provided customer service support when needed.
Education
High School Diploma -
Galion Highschool
Galion, OH02-2021
Skills
- Microsoft Word
- Verbal Communication
- Organizational Skills
- Problem Resolution
- Organization and Time Management
- Remote Office Availability
- Multitasking
Timeline
Engagement Specialist
Startek USA
03.2023 - Current
High School Diploma -
Galion Highschool
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