A'Lelia Harish
Louisville,KY
Summary
Respectful Data Entry Clerk with superior attention to detail and skill in evaluating and correcting health records. A go-getter with expertise scanning and indexing medical records to appropriate chart. Excellent work ethic and exemplary time management skills.
Overview
1
1
year of professional experience
Work History
Employee Service Resolution Representative
ADP
Louisville, Kentucky
07.2017 - 01.2018
- Provided Tier 1 customer support
- Responded to basic inquiries regarding ADP products
- Resolved routine customer/client concerns with pre-defined solutions
- Handled customer inquiries that would require data entry changes
- Learned to navigate ADP systems in order to respond to issues
- Answered non-technical questions regarding ADP products and questions that could not be handled by associate specialists as appropriate
Patient Service Representative
RxCrossroads/CVS Health
Louisville, KY
10.2016 - 06.2017
- Performed patient support for front-end processing and product support for one or more pharmacy programs. Managed over 50 customer calls per day
- Established vital role in patient satisfaction by facilitating their access to pharmacy
Education
Presently working towards Associates of Applied Science - Health Information Technology
Jefferson Community And Technical College
Louisville, KY2021
Certification - Medical Administrative Assistant/ Medical billing and coding
Cybertex Institute of Technology
Killeen, TX2011
Skills
- Strong verbal communication
- Extremely organized
- Interpersonal and written communication
- Self-motivated
- Conflict resolution
- Detail oriented
- Persuasive speaker
- Excels under pressure in call center environment wherein display exemplary communication and interpersonal skills
- Applies critical thinking, proactive attitude, strong communication skills displaying empathy and caring
- Microsoft Office
- Eligibility Determinations
- Medical terminology
- Medical Coding (ICD 10 and CPT codes)
- Insurance Forms
- Data Entry
- Medical Records Verification
- HIPAA Compliance
- Medical Recordkeeping
- Certified Medical Administrative Specialist
Timeline
Employee Service Resolution Representative
ADP
07.2017 - 01.2018
Patient Service Representative
RxCrossroads/CVS Health
10.2016 - 06.2017
Presently working towards Associates of Applied Science - Health Information Technology
Jefferson Community And Technical College
Certification - Medical Administrative Assistant/ Medical billing and coding
Cybertex Institute of Technology
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