Lauren Frazier
Springfield,MO
Summary
Adept at navigating the complexities of insurance verification and prior authorization, I leveraged my expertise at Cox Health to enhance patient experiences through effective communication and meticulous attention to detail. My background also includes a strong foundation in medical coding and a proven track record in fostering positive customer relations, ensuring both operational excellence and high levels of client satisfaction.
Overview
12
12
years of professional experience
Work History
Precertification Specialist
Cox Health
10.2022 - Current
- Conducted thorough follow-ups with insurance companies, ensuring timely receipt of authorization numbers for approved services.
- Expedited treatment commencement by promptly acquiring authorizations for medically necessary services within required timeframes.
- Ensured smooth communication between healthcare providers, patients, and insurance companies, resulting in timely approvals and positive experiences.
Registration Receptionist
Cox Health
08.2015 - 10.2022
- Ensured patient confidentiality by strictly adhering to HIPAA guidelines during all interactions with patients'' personal information.
- Maintained accurate patient records, ensuring timely processing of insurance claims and payments.
- Managed high call volume while maintaining a courteous demeanor, addressing inquiries regarding appointments, billing, and general information.
- Facilitated communication between patients, providers, and insurance companies, resolving issues promptly and professionally.
Server
Ruby Tuesday
01.2013 - 08.2015
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
No Degree -
Ozark Tech College
Springfield, MOSkills
- Prior Authorization Knowledge
- Strong Communication Skills
- Insurance Verification Expertise
- Professionalism and Ethics
- Medical coding familiarity
- Effective communication skills
- Verbal Communication
- Documentation And Reporting
- Customer Service
- Attention to Detail
- Multitasking
- Excellent Communication
Timeline
Precertification Specialist
Cox Health
10.2022 - Current
Registration Receptionist
Cox Health
08.2015 - 10.2022
Server
Ruby Tuesday
01.2013 - 08.2015
No Degree -
Ozark Tech College
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