Lauren Frericks
Columbus,OH
Summary
Purpose-driven professional with strong customer service experience and a Bachelor's Degree in Communications and an Associate's Degree in Fine Art, seeking an admissions counselor position at the Columbus College of Art and Design. A passionate advocate for the arts, equipped with excellent communication skills and a commitment to fostering a thriving educational environment for students. Eager to contribute to the growth and success of aspiring artists.
Overview
10
10
years of professional experience
Work History
Patient Service Specialist
NovaCare Rehabilitation
02.2022 - Current
- Manage patient registration process, confirming data accuracy and completeness
- Processes copayments and compiles daily financial records.
- Handles customer service inquiries in person, via telephone and through email.
- Builds and maintains positive working relationships with individuals from diverse backgrounds
Front Desk Associate (Part Time)
Columbus Cultural Arts Center
10.2023 - Current
- Greet visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Acquired in-depth knowledge of current exhibits and class offerings.
- Use internal software to process class registrations, and lab fee collections.
- Perform basic daily bookkeeping tasks.
Territory Sales Associate
Century Resources LLP
07.2017 - 03.2018
- Engaged with students, teachers, and school administrators to support a fundraising program that meets the needs of music programs
- Managed a four state territory, traveling an average of 3-4 days a week
- Used personable presentation skills to motivate and excite secondary school students to participate in the fundraising program
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Student Receptionist
The Ohio State University
09.2013 - 05.2015
- Confirmed appointments, communicated with students, and updated student records.
- Responded to inquiries from students and visitors seeking information on classes and events pertaining to the School of Environmental and Natural Resources.
- Helped office staff prepare reports and surveys for internal staff/ faculty use
Education
Bachelor of Arts - Communication
The Ohio State University
Columbus, OH01.2019
Associate of Arts - Fine Arts
Columbus State Community College
Columbus, OH05.2017
Major - Cultural Anthropology
University of Cincinnati
Cincinnati, OH09.2011
Skills
- Applied Experience in Visual Arts
- Strong Written and Verbal Skills
- Proficient in Google Suite, Word, and Excel
- Public Speaking and Interpersonal Communication
- Problem-Solving Skills
- Adaptability and Enthusiasm
- Training
- Customer Service
- Relationship Building
Personal Interests
- Ceramics
- Jewelry making
- Painting
- Reading
- Hiking
- Ohio Wildlife Center Volunteer
Timeline
Front Desk Associate (Part Time)
Columbus Cultural Arts Center
10.2023 - Current
Patient Service Specialist
NovaCare Rehabilitation
02.2022 - Current
Territory Sales Associate
Century Resources LLP
07.2017 - 03.2018
Student Receptionist
The Ohio State University
09.2013 - 05.2015
Bachelor of Arts - Communication
The Ohio State University
Associate of Arts - Fine Arts
Columbus State Community College
Major - Cultural Anthropology
University of Cincinnati
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