Lauren Gilletly

• Owned people operations and organizational effectiveness initiatives for small businesses, including employee relations, performance management, hiring support, and culture alignment.

•Designed and led leadership onboarding and training programs, strengthening manager effectiveness, communication, and accountability.

• Conducted organizational assessments to identify workflow gaps, employee relations risks, engagement challenges, and performance improvement opportunities, translating findings into actionable solutions.

• Led full-cycle talent acquisition for multi-site hospitality operations, building hiring pipelines and reducing turnover in a historically high-turnover industry.

• Built and implemented onboarding programs, training curricula, and employee handbook, improving time-to-productivity and consistency across locations.

• Partnered with senior leadership on employee relations, compliance, performance management, and engagement initiatives to support rapid organizational growth.

• Improved retention and team performance through structured coaching, documentation, and manager development plans.

• Directed operations for a high-volume hospitality brand, overseeing 70+ employees while enforcing performance standards, conduct expectations, and corporate culture.

• Led leadership development, team training, and succession planning while coaching managers on performance issues and employee relations.

• Partnered with executives to manage organizational change, maintain consistency, and address people-related challenges during growth and restructuring.

• Maintained top-tier results across guest satisfaction, employee retention, and operational efficiency in a fast-paced, high-accountability environment.

• Led consulting engagements for underperforming organizations, focusing on operational restructuring, leadership coaching, and people process improvement.

• Led consulting engagements for underperforming organizations, focusing on operational restructuring, leadership coaching, and people process improvement.

• Delivered data-driven recommendations to improve compliance, workforce effectiveness, and organizational performance.