Lauren Greeno
Pittsford,VT
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Server/Host
Johnny Boys Pancake House
Rutland, Vermont
02.2023 - 03.2024
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked food before serving it to customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Prepared checks, itemizing total meal costs and taxes.
Server
West Street Grill
Rutland, Vermont
10.2023 - 02.2024
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Checked food before serving it to customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided excellent customer service to ensure satisfaction.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Hostess/Server
Little Harry's
Rutland, VT
05.2018 - 03.2021
- Provided excellent customer service by addressing customer needs promptly.
- Verified reservations and wait times with customers.
- Greeted guests upon arrival and escorted them to their tables.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Assisted in preparing the restaurant for opening and closing shifts.
- Demonstrated strong interpersonal skills when interacting with customers.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Answered phones promptly to record and confirm reservations.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Assisted in training new servers.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
Hostess/Server/Bartender Shift Manager
Cattails Restaurant
Brandon, VT
06.2015 - 03.2018
- Greeted guests warmly upon arrival, seating them promptly.
- Demonstrated strong interpersonal skills when interacting with customers.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Handled cash payments and reconciled daily transactions accurately.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Communicated clearly with kitchen staff regarding customer orders.
- Resolved any customer complaints or issues quickly and professionally.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Accurately recorded orders on cash register and point-of-sale system.
Education
High School Diploma -
Otter Valley Union High School
Brandon, VT06-2000
Skills
- Exceptional customer service
- Point of Sale (POS) system operations
- Multi Tasking
- Works well with others and as a team
- Works well in a fast passed, stressful environment
- Memorization Skills
Timeline
Server
West Street Grill
10.2023 - 02.2024
Server/Host
Johnny Boys Pancake House
02.2023 - 03.2024
Hostess/Server
Little Harry's
05.2018 - 03.2021
Hostess/Server/Bartender Shift Manager
Cattails Restaurant
06.2015 - 03.2018
High School Diploma -
Otter Valley Union High School
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