Summary
Overview
Work History
Education
Skills
Work Availability
Certification
Quote
Timeline
Generic

Lauren Guerrero

Fort Worth,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
Certificate

Work History

Provider Support Agent

BroadPath Healthcare
Fort Worth, TX
06.2022 - 01.2023
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Troubleshot hardware, software and network issues to identify and rectify discrepancies.
  • Utilized ticketing system to track customer requests and prioritize urgent needs.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.

Social Media Content Moderator

Genpact
Fort Worth, TX
12.2021 - 07.2022
  • Blocked over 20,000 inappropriate posts and comments on social media platforms per day while ensuring all user guidelines were adhered to.
  • Introduced new strategies that improved the efficiency of moderation processes by 30%, resulting in higher customer satisfaction ratings.
  • Categorized incoming content into relevant topics for easier monitoring; organized a total of 1,500+ threads within 8 months across multiple online channels & forums.
  • Monitored over 10 million pieces of user-generated content daily for violations or malicious intent; flagged and escalated any concerning activities promptly according to protocol standards set out by the company's risk management team.
  • Resourcefully identified potential areas where users had posted sensitive information such as credit card details, names/addresses, etc., helping reduce fraudulent activity on our platform by 13%.

COVID-19 Case Investigator

TEKsystems
Fort Worth, TX
06.2020 - 02.2021
  • Coordinated with public health and local facilities to support isolation and quarantine of individuals.
  • Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
  • Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing.
  • Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.

Court Specialist and Bondsman

A EZ OUT BAIL BONDS
Fort Worth, TX
01.2018 - 02.2020
  • Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
  • Maintained court dockets and updated disposition of cases after court hearings and trials.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Attended court to confirm attendance of each defendant at scheduled times.
  • Answered inquiries from public regarding judicial procedures, court appearances and trial dates.

Lead Bartender

Fred's Bluelight Investments
Fort Worth, TX
12.2016 - 08.2018
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Recruited and trained new bartenders and bar backs, and scouted and auditioned performers for various special events.

Team Lead

CVS Pharmacy
Fort Worth, TX
01.2016 - 01.2017
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.

Car Hopper

Sonic
Arlington, TX
01.2014 - 12.2016
  • Memorized orders and maintained 99% accuracy in high-traffic times.
  • Balanced orders on trays weighing over 15lbs and delivered them to cars.
  • Communicated with management and associates to set and exceed sales and customer satisfaction goals.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.

Busser

Mexican Inn
Arlington, TX
01.2013 - 01.2014
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Trained new staff in bussing and cleaning procedures.

Ride Operator

Six Flags Over Texas
Arlington, TX
01.2013 - 01.2014
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.

Education

Adjusters License - Insurance

Adjusters Pro
Remote, USA
04.2023

Associate of Science - Massage Therapy/Therapeutic Massage

The College of Health Care Professions
Fort Worth, TX
05.2016

High School Diploma -

Lamar High School
Arlington, TX
05.2014

Skills

  • Attention to Detail
  • Escalations
  • Good Judgment and Decision-making
  • Ability to Work Under Pressure
  • Exceptional Communication Skills
  • Ability to Work in a Fast-paced Environment
  • Understanding of Cultural Differences
  • Multi-Tasking and Prioritization
  • Customer Support Customer Service
  • Ticketing Systems
  • Research
  • Administrative Duties
  • Digital Marketing
  • Professional and Friendly Correspondence
  • Client Policy Support
  • Agent support
  • Active Listening
  • Google Workspace
  • Analytical and Critical Thinking
  • Self-Motivated
  • Organization and Time Management
  • Dependable and Responsible
  • Written Communication
  • Flexible and Adaptable
  • Clerical Support
  • GoToMeeting
  • Social Media administration
  • Google Analytics
  • Social Media platforms knowledge and content moderating
  • Cloud-based Application Support
  • Teamwork and Collaboration

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

Licensed claims adjuster

  • State Farm Estimatics Certification, Alacrity
  • State Farm Auto Certification , Alacrity
  • State Farm Policy Certification , Alacrity

Quote

The ones who are crazy enough to think they can change the world, are the ones that do.
Steve Jobs

Timeline

Provider Support Agent

BroadPath Healthcare
06.2022 - 01.2023

Social Media Content Moderator

Genpact
12.2021 - 07.2022

COVID-19 Case Investigator

TEKsystems
06.2020 - 02.2021

Court Specialist and Bondsman

A EZ OUT BAIL BONDS
01.2018 - 02.2020

Lead Bartender

Fred's Bluelight Investments
12.2016 - 08.2018

Team Lead

CVS Pharmacy
01.2016 - 01.2017

Car Hopper

Sonic
01.2014 - 12.2016

Busser

Mexican Inn
01.2013 - 01.2014

Ride Operator

Six Flags Over Texas
01.2013 - 01.2014

Adjusters License - Insurance

Adjusters Pro

Associate of Science - Massage Therapy/Therapeutic Massage

The College of Health Care Professions

High School Diploma -

Lamar High School

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Lauren Guerrero