Olintha Washington

Input all patient data regarding claims and prior authorization into system accurately.

Prepare and distributed denial letters, detailing reasons for denial and possible appeal measures.

Verified eligibility and compliance with authorization requirements for service providers.

Researched denied claims and contacted insurance companies to resolve these issues.

Schedule appointments for patients

• Answered incoming calls, scheduled appointments and filed medical records.
• Verified patient insurance eligibility and entered patient information into system.
• Followed document protocols to safeguard confidentiality of patient records.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Resolved customer complaints using established follow-up procedures.
• Provided excellent customer service to patients.