Lauren Gutjahr
Harrisonville,MO
Summary
Dynamic Customer Service Representative with proven expertise at Rally House, excelling in conflict resolution and customer satisfaction. Recognized for transforming customer complaints into positive experiences, consistently exceeding performance metrics. Proficient in CRM tools and data entry, leveraging strong product knowledge to enhance user experience and foster loyalty.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in customer service role.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Rally House
REMOTE
11.2022 - 02.2026
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Assisted in training new team members on customer service protocols and systems.
- Managed high-volume calls while maintaining accuracy and professionalism.
- Collaborated with cross-functional teams to streamline order processing and fulfillment.
- Utilized CRM tools to track interactions and ensure timely follow-ups on customer issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
High School Diploma -
Penn Foster
Online06-2007
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Follow-up skills
- Order processing
- Live chat support
- Order fulfillment
- Netsuite, Adyen, Kustomer, Gladly, Shift 4, Give X, Listrak
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Customer Service Representative
Rally House
11.2022 - 02.2026
High School Diploma -
Penn Foster
Seeking PT Remote Position
Available hours Monday-Friday 6am-3pm REMOTE READY