Lauren Hanson
Wasilla,AK
Summary
Outgoing an friendly with excellent interpersonal communication strengths . Solid experience processing payments, handling food meeting customs demands with diligent and well organized mentality.
Overview
3
3
years of professional experience
Work History
Manager
Senor Taco Mexican Grill
07.2020 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Completed light inventory & food container orders.
Server
Senor Taco Mexican Grill
07.2020 - 07.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Explained menu items and suggested appropriate options for food allergy concerns.
BUSSER
Chepos Mexican Resturant & Cantina
05.2020 - 01.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served chips and salsa and beverages promptly with focused attention to customer needs.
- Supported team members with additional tasks, promoting positive work environment.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction.
- Onboarded new employees with training busser duties
- Reset and cleaned tables quickly to prepare for new customers.
- Conducted closing duties which included making sure all tables were clean and reset back and front of house were swept and vacuumed,chips and salsa items were stowed away in fridge.
Education
High School Diploma -
Wasilla High School
Wasilla, AK04.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Customer Service
- Problem Resolution
- Hiring and Training
- Managing Operations and Efficiency
Timeline
Manager
Senor Taco Mexican Grill
07.2020 - 09.2023
Server
Senor Taco Mexican Grill
07.2020 - 07.2022
BUSSER
Chepos Mexican Resturant & Cantina
05.2020 - 01.2021
High School Diploma -
Wasilla High School
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