Lauren Harms
Yukon,OK
Summary
Personable and dedicated with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Amazon
Oklahoma City, OK
09.2022 - 05.2023
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Shipping and Receiving
Amazon Warehouse
Oklahoma City, OK
06.2020 - 03.2021
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Processed outbound shipments, including packing and labeling products for delivery.
- Loaded and unloaded trucks with pallet jacks or forklifts as needed.
Cashier/Grocery Stocker
Smart Saver
Oklahoma City, OK
11.2018 - 11.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Received, unpacked, and stored incoming merchandise according to company guidelines.
- Responded quickly to any customer inquiries or complaints regarding stocked items.
Cashier/Trainer/Custard
Freddys Frozen Custard And Steakburger
Oklahoma City, OK
06.2017 - 08.2018
- Instructed cashiers on proper procedures for handling money and credit card transactions.
- Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
- Greeted customers and answered any questions they had about the store's products and services.
- Counted and balanced cashier drawers.
Cashier/Stocker/Customer Service Representative
Gordmans Department Store
Oklahoma City, OK
10.2016 - 03.2017
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Stocked shelves with newly arrived products.
- Arranged merchandise in an attractive manner to promote sales.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Processed refunds for worn, damaged and broken merchandise.
Education
GED -
Canadian Valley Technology Center - Cowan/Yukon/Czech
Yukon, OKSkills
- Time Management Abilities
- Product Promotion
- Order Verification
- Dispatch Communication
- Analytical Skills
- Quality Assurance
- Payment Collection
- Problem-Solving Abilities
- Active Listening
- Complaint Handling
Timeline
Delivery Driver
Amazon
09.2022 - 05.2023
Shipping and Receiving
Amazon Warehouse
06.2020 - 03.2021
Cashier/Grocery Stocker
Smart Saver
11.2018 - 11.2019
Cashier/Trainer/Custard
Freddys Frozen Custard And Steakburger
06.2017 - 08.2018
Cashier/Stocker/Customer Service Representative
Gordmans Department Store
10.2016 - 03.2017
GED -
Canadian Valley Technology Center - Cowan/Yukon/Czech