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Dynamic Team Lead with a proven track record at Whataburger, excelling in customer service excellence and team training initiatives. Enhanced operational efficiency through workflow optimization and developed training materials that improved onboarding consistency. Skilled in building customer relationships and fostering teamwork, ensuring a high-quality experience for all patrons.

Dynamic Team Lead at Chick-Fil-A with a proven track record in enhancing workflow efficiency and fostering teamwork. Skilled in coaching and mentoring, I excel in conflict resolution and schedule management, driving team performance and achieving production goals. Committed to excellence and regulatory compliance, I promote a positive work environment. It has changed me as a person and made me who I am today. It shows how discipline and hard work overcome everything else.

GA Bachelor’s Degree holder with over 20 years’ progressive work experience in Retail, Banking, Telecom and FMCG sectors, primarily identifying growth opportunities and growing revenues. Over 16 years’ experience in Leadership roles (both middle and senior management) with a strong track record and a wealth of experience in leading and delivering rapid disruptive strategic development using synergies in talent, networks and technology. Dedicated agent of growth and change with valuable experience in developing strategic visions and balancing this against short term requirements. Excellent financial and commercial awareness with proven ability to develop and manage budgets, understand financial position of the business, and develop strategies for growth in revenues and networks. A valuable understanding of the Telecom market and Digital Finance space in Uganda, their dynamics, key players and potential competitors/partners, products available, price wars, and opportunities. Excellent working knowledge of workers unions and over 5 years’ experience in collaborating, negotiating and working with them to protect common interests. Excellent working knowledge and over 5 years’ hands-on experience in managing the Product Development Lifecycle. Possess a strong network of contacts and key players in the Commercial Business sector in Uganda through active membership to various associations and platforms that have exposed me to key players in the various market segments, different channels of distribution and synergies (Financial Institutions, Logistics, Distributors, Trade markets, Regulators, Business Community, Media etc.). Strong leader with accumulated hands-on experience in co-ordination of company-wide process improvements and successfully directing highly skilled management teams in supporting and achieving corporate objectives. In-depth experience in monitoring business performance, handling budgets, supervising accounts, analyzing competition, developing financial models and monitoring cash flow.
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Customer-oriented General Manager with over 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Customer-oriented General Manager with12 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Resourceful General Manager with expertise in new business development, financial reporting and profit and loss assessment. Exceptional communicator with first-rate problem-solving and negotiation skills. Recognized for delivering record-breaking revenue and profit gains within highly competitive markets. Resourceful General Manager with expertise in new business development, financial reporting and profit and loss assessment. Exceptional communicator with first-rate problem-solving and negotiation skills. Recognized for delivering record-breaking revenue and profit gains within highly competitive markets. Resourceful General Manager with expertise in new business development, financial reporting and profit and loss assessment. Exceptional communicator with first-rate problem-solving and negotiation skills. Recognized for delivering record-breaking revenue and profit gains within highly competitive markets.

Motivated individual focused on delivering high-quality work on tight schedules. Strong work ethic, adaptability, and interpersonal skills. Hardworking employee with customer service, multitasking, and time management abilities. Has a desire to take on new challenges. Devoted to giving every customer a positive and memorable experience.

Diligent Operations Manager experienced in optimizing business processes and enhancing operational efficiency. Achieved significant improvements in inventory management and vendor negotiation through strategic oversight and team leadership. Focused on delivering results in dynamic environments while maintaining high standards of quality and productivity.

Lauren Harvey

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Team Lead

Senior Subrogation Specialist

Recovery Manager

Case Manager

Education

Associate of Arts - Paralegal Studies

Bachelor of Science - History

Skills

Timeline

Team Lead

Senior Subrogation Specialist

Recovery Manager

Case Manager

Associate of Arts - Paralegal Studies

Bachelor of Science - History

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