Makyla Russell
Maiden,NC
Summary
Motivated individual focused on delivering high-quality work on tight schedules. Strong work ethic, adaptability, and interpersonal skills. Hardworking employee with customer service, multitasking, and time management abilities. Has a desire to take on new challenges. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Team Lead
Chick-fil-A
Denver, NC
06.2021 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Identified opportunities for process improvements, implementing changes when required.
- Motivated staff through positive reinforcement techniques.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Managed conflict resolution within the team to maintain a positive work environment.
Youth Counselor
BYU
Provo, Utah
06.2025 - 07.2025
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Created a safe environment for youth to express themselves freely, without fear of judgment or ridicule.
- Developed and implemented engaging activities for youth to build social, emotional, and physical skills.
- Built relationships with youth and provided counseling on personal and spiritual issues.
- Planned and led daily Bible study meetings and facilitated group activities for teenagers.
- Resolved conflicts between employees.
Education
Associate of Arts - General Studies
Catawba Valley Community College
Hickory, NCSkills
- Conflict Resolution
- Teamwork and Collaboration
- Youth Activity Planning
- Relationship Building
- Childcare experience
- Staff training
- Analytical Thinking
- Goal Setting
- Relationship building
- Customer service
- Diversity and inclusion
Timeline
Youth Counselor
BYU
06.2025 - 07.2025
Team Lead
Chick-fil-A
06.2021 - Current
Associate of Arts - General Studies
Catawba Valley Community College