Lauren Hashimoto
Ewa Beach,HI
Summary
Results-driven professional seeking to leverage expertise in skill development within a dynamic organization. Proven ability to contribute positively and enhance team productivity, demonstrating a strong commitment to organizational success. Core competencies include effective communication, problem-solving, and collaboration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
AVP, Branch Manager
Mechanics Bank
Pearl City, HI
05.2025 - Current
- Manages a Retail Branch office and is responsible for overall performance including achievement of sales and service goals.
- Develops and implements strategies to achieve financial objectives.
- Drives team performance to achieve goals through huddles, meetings, coaching, direction and leading by example.
- Manages and provides leadership to branch supervisors and employees.
- Complete tasks including hiring, performance evaluations, promotions, salary increases, coaching, training, development, and disciplinary actions.
- Actively works with internal and external business partners to meet assigned goals and customer expectations.
- Establishes and maintains relationships with community leaders and achieves a significant presence of the Bank in the community.
- Addresses customer inquiries, concerns, and escalations promptly along with implementing strategies to enhance customer satisfaction and loyalty.
- Provides support and overall branch management to the operations team. Ensures that the branch is following Bank policies and procedures at all times. Ensures that compliance training and standards are met in a timely manner.
- Ensures active community participation and leadership, including CRA activities, in the local community.
Multi-Unit General Manager
Victra
Mililani, Hawaii
06.2024 - 05.2025
- Optimized store performance to boost profitability.
- Balanced time efficiently to optimize performance.
- Implemented strategies for talent selection and retention based on organizational requirements.
- Trained and mentored teams on sales techniques.
- Offered comprehensive support to elevate team performance across retention, quality, and service standards.
- Led implementation of company initiatives and ensured effective communication with stores.
- Ensured store employees consistently met or exceeded set monthly sales targets and operational metrics.
- Oversaw store performance through vigilant retail inventory compliance.
- Implemented labor controls, marketing initiatives, and loss prevention strategies to enhance functionality.
Senior Member Relationship Officer
Hawaii State Federal Credit Union
Kapolei, Hawaii
08.2022 - 06.2024
- Increased sales and strengthened member relationships.
- Recommended suitable credit union solutions tailored to member needs.
- Guided members towards appropriate credit union professionals for facilitating possible sales.
- Facilitated operational assistance for employees throughout other branches and departments.
- Recommended improvements for more effective branch operations.
- Opened and facilitated new account setups for members.
- Facilitated member appointments through in-person and telephone interactions.
- Assisted in resolving branch discrepancies when needed.
- Processed loan applications promptly, both in-person and online.
- Delivered strategic decisions during application reviews to ensure prompt processing.
- Scheduled loan closing appointments.
- Ensured timely preparation, processing, documentation, and decisioning of all loans.
- Authorized financial transactions within designated limits.
- Evaluated and authorized loan applications within established lending parameters.
Financial Service Specialist
Hawaii State Federal Credit Union
Kapolei, Hawaii
10.2019 - 08.2022
- Increased sales and strengthened member relationships.
- Recommended suitable credit union solutions tailored to member needs.
- Guided members towards appropriate credit union professionals for facilitating possible sales.
- Facilitated operational assistance for employees throughout other branches and departments.
- Recommended improvements for more effective branch operations.
- Opened and facilitated new account setups for members.
- Facilitated member appointments through in-person and telephone interactions.
- Assisted in resolving branch discrepancies when needed.
- Processed loan applications promptly, both in-person and online.
- Delivered strategic decisions during application reviews to ensure prompt processing.
- Scheduled loan closing appointments.
- Ensured timely preparation, processing, documentation, and decisioning of all loans.
Personal Banker
American Savings Bank
Ewa Beach, Hawaii
03.2019 - 09.2019
- Referred clients to suitable bank experts for potential sales facilitation.
- Facilitated operational assistance for employees throughout other branches and departments.
- Recommended improvements for more effective branch operations.
- Opened and facilitated new account setups for customers.
- Facilitated customer appointments through in-person and telephone interactions.
- Assisted in resolving branch discrepancies when needed.
- Processed loan applications promptly, both in-person and online.
- Delivered strategic decisions during application reviews to ensure prompt processing.
- Scheduled loan closing appointments.
- Ensured timely preparation, processing, documentation, and decisioning of all loans.
Customer Service Representative
First Hawaiian Bank
Ewa Beach, Hawaii
06.2017 - 03.2019
- Referred clients to suitable bank experts for potential sales facilitation.
- Facilitated operational assistance for employees throughout other branches and departments.
- Opened and facilitated new account setups for customers.
- Facilitated customer appointments through in-person and telephone interactions.
- Assisted in resolving branch discrepancies when needed.
- Coordinates referral process by introducing customers to personal bankers and designated banking specialists.
Commercial Loan Document Specialist
First Hawaiian Bank
Honolulu, Hawaii
06.2015 - 06.2017
- Handled incoming branch requests for modifications to existing loan documents.
- Assisted with preparing loan documents such as promissory notes and security agreements.
- Collaborated with external counsel to obtain necessary legal documents.
- Organized loan files while verifying and filing necessary documents.
- Communicated and collaborated with branches and departments to resolve document-related issues promptly.
- Verify that completed documents adhere to company policies.
Teller II
American Savings Bank
Ewa Beach, Hawaii
10.2013 - 06.2015
- Executed transactions with precision and efficiency.
- Delivered exceptional customer service.
- Facilitated cross-selling of diverse banking products to both new and existing customers.
- Familiar with bank products and upcoming promotions.
- Managed and maintained cash drawer accuracy.
- Executed transactions efficiently within teller limits.
- Handled cash, credit card, and loan transactions efficiently.
- Conducted thorough ATM audits.
- Ensured timely reconciliation of ATMs to meet deadlines.
- Established and activated new account setups.
- Authorized and processed teller-level transactions.
Teller I
American Savings Bank
Ewa Beach, Hawaii
09.2012 - 10.2013
- Executed transactions with precision and efficiency.
- Delivered exceptional customer service.
- Facilitated cross-selling of diverse banking products to both new and existing customers.
- Familiar with bank products and upcoming promotions.
- Managed and maintained cash drawer accuracy.
- Executed transactions efficiently within teller limits.
- Handled cash, credit card, and loan transactions efficiently.
Education
High School Diploma -
Waipahu High School
Waipahu, HI06-2007
Some College (No Degree) -
Leeward Community College
Pearl City, HISkills
- Employee engagement
- Training and mentoring
- MS office
- Problem resolution
- Adaptability and flexibility
- Employee coaching and mentoring
- Teamwork and collaboration
- Professionalism
- Problem-solving
- Time management abilities
- Active listening
- Computer skills
- Analytical thinking
- Time management
- Problem-solving aptitude
- Professional and courteous
Certification
- Notary Certification
Accomplishments
- Top Producer Awards
- Service Awards
Education and Training
other,other
References
References available upon request.
Timeline
AVP, Branch Manager
Mechanics Bank
05.2025 - Current
Multi-Unit General Manager
Victra
06.2024 - 05.2025
Senior Member Relationship Officer
Hawaii State Federal Credit Union
08.2022 - 06.2024
Financial Service Specialist
Hawaii State Federal Credit Union
10.2019 - 08.2022
Personal Banker
American Savings Bank
03.2019 - 09.2019
Customer Service Representative
First Hawaiian Bank
06.2017 - 03.2019
Commercial Loan Document Specialist
First Hawaiian Bank
06.2015 - 06.2017
Teller II
American Savings Bank
10.2013 - 06.2015
Teller I
American Savings Bank
09.2012 - 10.2013
High School Diploma -
Waipahu High School
Some College (No Degree) -
Leeward Community College