Lauren Hayes
Hemet,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Counter Manager
Ulta Cosmetics
Hemet, California
11.2021 - Current
- Built staff teams, directed team leadership and monitored team processes and performance.
- Analyzed business performance data and forecasted business results for upper management.
- Performed regular maintenance checks on POS systems, registers, scanners and other equipment used in the store.
- Developed and implemented strategies to increase customer loyalty and satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Food and Beverage Server
EMS vending
Los Angeles, California
07.2020 - Current
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Informed customers of daily specials and signature menu items.
- Suggested food and beverage items to customers based on their preferences.
- Displayed enthusiasm and knowledge about restaurant's menu and products
Customer Service Manager
TJ Max
Menifee, California
11.2018 - 11.2021
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Provided exceptional customer service to ensure customer satisfaction.
Education
High School Diploma -
River Springs Charter School
Hemet, CA06-2009
Bartending License - Bartending
Riverside National Bartending School
Riverside, CA06-2020
Sales Broker License - Real Estate
Allied Real Estate School
Hemet, CA09-2023
Skills
- Sales processing
- Team development
- Customer engagement
- Product knowledge
- Cash-handling procedures
- Training and mentoring
Timeline
Counter Manager
Ulta Cosmetics
11.2021 - Current
Food and Beverage Server
EMS vending
07.2020 - Current
Customer Service Manager
TJ Max
11.2018 - 11.2021
High School Diploma -
River Springs Charter School
Bartending License - Bartending
Riverside National Bartending School
Sales Broker License - Real Estate
Allied Real Estate School