Lauren Heen
Huntwood Custom Cabinets
Spokane,WA
9
years of professional experience
Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.
Work History
Design Consultant
10 Months- Created sketches and technical drawings to present design concepts to clients.
- Evaluated clients' existing spaces to identify opportunities for improvement or enhancement based on their goals and objectives.
- Assisted in material selection and procurement, ensuring alignment with design specifications.
- Created detailed project timelines to streamline workflow and enhance client communication.
- Developed comprehensive design presentations that effectively conveyed concepts to clients.
- Implemented design revisions based on client feedback, enhancing overall satisfaction with projects.
- Established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
- Developed innovative design concepts to meet clients' unique needs and preferences.
- Managed multiple concurrent projects while meeting strict deadlines and maintaining attention to detail.
- Met with over 15 customers per week to discuss design vision and individual needs.
Design Consultant
9 Months- Collaborated with clients to develop customized design plans for cabinetry and flooring solutions.
- Conducted site assessments to evaluate customer needs and provide tailored recommendations.
- Assisted in material selection and procurement, ensuring alignment with design specifications.
- Coordinated with contractors and suppliers to ensure timely delivery of materials and services.
- Presented comprehensive design proposals using 3D renderings, color boards, and material samples for client approval.
- Evaluated clients'' existing spaces to identify opportunities for improvement or enhancement based on their goals and objectives.
- Attended industry events and trade shows to stay current on market trends and expand professional network.
- Leveraged industry knowledge and emerging trends to build innovative messaging and bring design concepts to fruition.
- Prepared strategies and proposed concepts for client approval.
- Increased referral rates through exceptional customer service and communication skills.
Design Consultant
8 Months- Collaborated with clients to develop customized design plans for cabinetry and flooring solutions.
- Conducted site assessments to evaluate customer needs and provide tailored recommendations.
- Assisted in material selection and procurement, ensuring alignment with design specifications.
- Created detailed project timelines to streamline workflow and enhance client communication.
- Coordinated with contractors and suppliers to ensure timely delivery of materials and services.
- Established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
- Managed multiple concurrent projects while meeting strict deadlines and maintaining attention to detail.
- Conducted site visits to ensure adherence to design specifications, addressing any issues promptly for seamless project execution.
- Attended industry events and trade shows to stay current on market trends and expand professional network.
Design Consultant
3 Years 7 Months- Developed innovative design concepts to meet clients'' unique needs and preferences.
- Enhanced client satisfaction by providing tailored design solutions for residential and commercial projects.
- Optimized space planning for improved functionality in both residential and commercial spaces.
- Mentored junior designers on best practices for client engagement and project execution.
- Prepared original and relevant options for clients suitable to individual requirements.
- Applied skill in color theory and composition to bring client visions to fruition.
- Evaluated clients'' existing spaces to identify opportunities for improvement or enhancement based on their goals and objectives.
- Leveraged industry knowledge and emerging trends to build innovative messaging and bring design concepts to fruition.
- Achieved my sales goal of $600K in 2021 and $1.2M 2022 / 2023.
Customer Service Representative
1 Year 4 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders accurately using internal software systems to ensure timely delivery.
- Assisted in training new team members on customer service protocols and system usage.
- Collaborated with sales team to address customer needs and enhance service offerings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
1 Year- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
- Processed orders accurately using internal software systems to ensure timely delivery.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma
Certificate / License - Cosmetology
Skills
Detail-oriented
Attention to detail
Sanitation practices
Communication skills
Detail orientation
Project management
Adaptability and flexibility
Leadership qualities
Professional demeanor
Verbal communication
Empathy skills
Cultural competence
Safety procedures
Client consultation
Design project coordination
Design compliance standards
Timeline
Design Consultant
Huntwood Custom Cabinets
10.2025 - CurrentRead More
Design Consultant
Floor & Home
12.2024 - 09.2025Read More
Design Consultant
Cabinet Pro & Floors
02.2024 - 10.2024Read More
Design Consultant
Murley's Floor Covering
06.2020 - 01.2024Read More
Customer Service Representative
Bedrosians Tile & Stone
02.2019 - 06.2020Read More
Customer Service Representative
The Cronin Company
02.2018 - 02.2019Read More
Bluestone Academy of Cosmetology
Certificate / License from Cosmetology
Read More
Ellensburg High School
High School Diploma
Read More
Additional Information
- Willing to relocate
- CPR / First Aid Certified
- Valid Passport
- Valid Driver's License