Lauren Heffner
Memphis,TN
Summary
Skilled in exceptional customer service and dining area maintenance, I excelled at Vibez by enhancing guest experiences through attentive service and strong multitasking abilities. Leveraging allergy awareness and item promotion skills, I significantly contributed to a collaborative, efficient work environment, ensuring high-quality service without compromise.
Overview
2024
2024
years of professional experience
Work History
Server
Vibez
Server
Patio
03.2023 - 01.2024
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Hooters
10.2022 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Chills
01.2020 - 04.2021
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Mass Communication - English Literature
Tennessee State University
Nashville, TNSkills
- Exceptional customer service
- Dining area maintenance
- Item promotion
- Allergy awareness
Timeline
Server
Patio
03.2023 - 01.2024
Server
Hooters
10.2022 - 02.2023
Server
Chills
01.2020 - 04.2021
Server
Vibez
Mass Communication - English Literature
Tennessee State University
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