Swimming, reading, traveling and fitness
Lauren Hendrickson
Katy
Summary
Customer Service Representative with over 5 years of experience in hospitality service. bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Committed to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing great and efficient customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Dillards Department Store
12.2025 - 05.2026
- Resolved an average of 30+ daily customer inquiries via in-person, phone and email and in some instances de-escalated frustrated customers.
- Processed over 100 orders, returns, refunds, exchanges and account updates weekly, maintaining 100% data accuracy within CRM system.
- Investigated complex billing disputes and offered tailored solutions.
Merchandise Stocker
Ulta Beauty
02.2025 - 09.2025
- Communicated effectively with management regarding any discrepancies found between physical count and computer record counts.
- Accurately counted and recorded merchandise stock levels for inventory control purposes.
- Updated inventory records regularly utilizing a variety of data entry methods.
- Sorted pallets and containers and transported items to sales floor for stocking.
Customer Service Representative
The UPS Store
08.2023 - 12.2024
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Used sales tactics to sell products to customers and increase store sales.
- Operated POS system and cash register for processing customer transactions and tracking payments.
- Maintained accurate records of inventory, sales transactions and other data entry tasks.
- Exhibited strong organizational skills when managing multiple task simultaneously.
Customer Service Representative
Nelson’s Garden and Water Plant Nursery
03.2023 - 07.2023
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves, and windows.
- Assisted customers with their inquiries.
- Performed opening and closing procedures, such as counting cash register and restocking.
Education
High School Diploma - undefined
Houston Connections Academy
06.2021
Skills
- POS system operation
- Shipment processing
- Phone etiquette
- Cash handling
- Customer Service
- Effective Communication
Interests
Timeline
Customer Service Representative
Dillards Department Store
12.2025 - 05.2026
Merchandise Stocker
Ulta Beauty
02.2025 - 09.2025
Customer Service Representative
The UPS Store
08.2023 - 12.2024
Customer Service Representative
Nelson’s Garden and Water Plant Nursery
03.2023 - 07.2023
High School Diploma - undefined
Houston Connections Academy