Lauren Henry
Phoenix,Arizona
Summary
My name is Lauren Henry and im currently from Phoenix,Arizona. I’m currently a licensed insurance agent licensed in 42 states and also certified in AHIP as well. I have a wide variety of experience in different industries from athletic coaching to Life & Health insurance. I like to take on new challenges at each job I’m doing to learn more valuable skills and take on certain task to improve indifferent areas and also set goals as well. Gaining experience in the workforce is a mindset I have so That I can learn about each field I’m working in so that I can and advance throughout the company. I have a great work ethic to do the best job possible and exceed expectations as well.
Sales professional prepared for driving revenue and growth. Proven success in cultivating client relationships and closing deals. Effective team collaborator, adaptable, and focused on achieving results. Skilled in negotiation and communication, valued for reliability and flexibility.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
4
4
years of professional experience
1
1
Certification
Work History
DMS Sales Agent (Medicare)
Humana
04.2023 - 12.2024
- DMS Agent Medicare: functions of the role include enrollment of MAPD/MA/PDP/IDV plans: process and update applications and Claims FORMAPD products and finding additional Healthcare resources in area for members to support health and provide amenities that are conducive to members overall well-being
Outdoor Service Representative/Sales
TruGreen
01.2023 - 04.2023
- Outdoor Service Consultant Salesperson for customers across the United States and Canada offerings services for lawn care making sure that each customer finds a plan tailored around their lawn situation to ensure also a healthy lawn
- Responsibilities are Customer Appointments are scheduled and followed for the correct service
- Measure property for the customers to assure specialists have the correct measurements for the qualifications of equipment and chemicals needed for selected jobs
- Process and verify payments for customer’s plans
- Other Job Responsibilities Cont
- Place outbound Calls Generate Leads Maintain current customer’s accounts to make sure in good standing
Insurance Agent
Spring Venture Group
07.2022 - 12.2022
- Licensed Sales Agent specializing Medicare Advantage (MA) (MAPD) (PDP) plans as well as Stand alone DVH dental, vision, and hearing plans for recipient's who are Medicare eligible
Customer Care Specialist
Assurant
05.2022 - 07.2022
- Insurance Tracker for Mortgage for clients under (TMS) And (PNC) also responsible for placing lender policies on accounts as needed an updating polices and other documents pertaining to mortgage
Customer Service Specialist
Asurion
06.2021 - 05.2022
- Responsible for Filing insurance claims for mobile devices under AT&T and Verizon and sales in warranty protection
Insurance Agent
American Income Life
11.2020 - 03.2021
- Licensed (Life) Insurance Producers
Education
High School diploma - General College Prep
Central Holmes Christian School
06.2017
Skills
- Customer Satisfaction
- Interpersonal Skills
- Customer Experience
- Sales Management
- Direct Sales
- Contact Center Operations
- Microsoft Products
- Salesforcecom
- Service Orientation
- Policies & Procedures
- Easily Adaptable
- Written Communication
- Problem Solving
- Contact Centers
- Negotiation
- Analytical Skills
- Teamwork
- Citrix Products
- Sales training
- Client relations
- Customer assistance
- Call control
- Resilience under pressure
- Sales presentations
- Sales strategies
- Lead generation
- Cold calling
- Performance tracking
- Sales follow-up
- Closing sales
- Customer relationship building
- Customer relations
- Customer service
- Sales expertise
- Customer retention
- CRM proficiency
- Prospecting skills
- Retention strategies
- Account management
Certification
- Mississippi Life, Accident & Health (Resident), 12/31/24
- Life Accident and Health (Multiple States), AL, AR, AZ, CO, CT, DE, IA, ID, IL, IN, KS, KY, LA, MD, MI, MO, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, WI, WV, WY
- AHIP National Certification
- ISSA Certified Personal Trainer Certification, 03/20/23, 03/20/25, 4127611
- ISSA CPR & AED Certification, 03/03/23, 03/03/25, 4127617
Timeline
DMS Sales Agent (Medicare)
Humana
04.2023 - 12.2024
Outdoor Service Representative/Sales
TruGreen
01.2023 - 04.2023
Insurance Agent
Spring Venture Group
07.2022 - 12.2022
Customer Care Specialist
Assurant
05.2022 - 07.2022
Customer Service Specialist
Asurion
06.2021 - 05.2022
Insurance Agent
American Income Life
11.2020 - 03.2021
High School diploma - General College Prep
Central Holmes Christian School
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