Lauren Hessenthaler
Bayfield,CO
Summary
Dynamic professional with a proven track record in small business operations and customer relations, honed as Owner at Cowgirls Cleaning Services. Excelled in relationship building, ensuring repeat business through exceptional service. Demonstrated billing accuracy at Modern Store Equipment, enhancing financial precision. Skilled in administrative efficiency and maintaining confidentiality, showcasing a blend of hard and soft skills vital for any employer.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
16
16
years of professional experience
Work History
Owner
Cowgirls Cleaning Setvices
02.2017 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Consulted with customers to assess needs and propose optimal solutions.
Billing Clerk
Modern Store Equipment
01.2016 - 01.2017
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
Office Assistant
Plan B Engineering
10.2008 - 10.2010
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Education
High School Diploma -
Pennsbury High School
Fairless Hills, PASkills
- Customer relations
- Small business operations
- Relationship building
Timeline
Owner
Cowgirls Cleaning Setvices
02.2017 - Current
Billing Clerk
Modern Store Equipment
01.2016 - 01.2017
Office Assistant
Plan B Engineering
10.2008 - 10.2010
High School Diploma -
Pennsbury High School
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