Lauren Horton
Jacksonville
Summary
Dynamic customer service professional with experience at Etech Global Services Inc, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to minimize product loss as a Distribution Associate at Bealls Warehouse, showcasing strong data entry skills and a commitment to team development.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Etech Global Services Inc
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Office Cleaner
Top Job Cleaning Service
07.2024 - Current
- Clean office buildings.
Distribution Associate
Bealls Warehouse
07.2023 - 12.2023
- Received loads, checked merchandise and tagged with warehouse IDs.
- Facilitated cross-training initiatives within the distribution center team to promote flexibility, adaptability, and enhanced skill sets among staff members.
- Minimized product damage or loss through careful handling, appropriate packaging techniques, and adherence to storage guidelines.
Education
Certificate For Medical Billing And Coding -
Penn Foster
Online12-2025
High School Diploma -
Jacksonville High School
Jacksonville, TX06-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Office Cleaner
Top Job Cleaning Service
07.2024 - Current
Customer Service Representative
Etech Global Services Inc
12.2023 - Current
Distribution Associate
Bealls Warehouse
07.2023 - 12.2023
Certificate For Medical Billing And Coding -
Penn Foster
High School Diploma -
Jacksonville High School
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