Lauren Horvath
Cleveland,OH
Summary
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems.
Overview
9
9
years of professional experience
Work History
Auto Desk Adjuster
American Family Insurance
Cleveland, OH
08.2023 - Current
- Investigate claims and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, SIU, claimant carriers, public personnel.
- Respond to all inquiries as quickly and efficiently as possible.
- Makes appropriate decisions on claims regarding liability, coverage decisions, settlement amounts etc.
- Understanding of policies and endorsements related to coverages in everyday claims handling.
Claims Adjuster
Progressive Insurance
Cleveland, OH
05.2019 - 08.2023
- Handle a high volume of claims from time claim is opened until closed
- Investigate and review each claim thoroughly for coverage and determining liability
- Acts as main point of contact for insured customers, claimants, and all other third-party contacts
- Conducted comprehensive interviews of witnesses, claimants, and insured parties to gather facts and information.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims working along SIU to either deny or approve claims.
- Arrange and manage all rentals and repairs for all parties
- Handle all incoming correspondence in a timely matter and insure all required out going correspondence (denials, RORs, etc.) and ensure it is sent accordingly
- Documents each claim accurately.
- Evaluated insurance policies and analyzed damages to determine coverage.
Pre-authorization Rep
NAE/NWAN
Strongsville, OH
08.2018 - 05.2019
- Worked in a call center setting
- Answered inbound calls regarding service appointments for newly purchased vehicles.
- Helped maintain maintenance records for customers in order to keep warranty they purchased with their vehicle.
- Processed incoming mailed/faxed/emailed documents regarding inspections and input information into system.
- Answered all company email questions/concerns from customers
Debt Collector
Hs Financial Group
Westlake, OH
03.2016 - 03.2018
- Worked under Department of Education on contract
- Proven results in negotiated and renegotiated repayment schedules
- Maintained high volume of calls and met demands of busy and productive group.
- Commercial experience with large balance collection
- Abiding by FDCPA laws and specific state laws
- Calculating settlement arrangements and payment options
- Managing over 700 accounts at a time while acknowledging company priorities and policies.
- Used skip tracing and other techniques to locate debtors.
Data Entry Clerk
United Consumer Financial Services Company
Westlake, OH
05.2015 - 03.2016
- Received inbound calls regarding submitting a credit application for approval.
- Processed credit applications by phone and from faxes.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into databases with speed and accuracy.
- Sorted documents and maintained organized filing process.
Education
GED -
Lakewood High School
Lakewood, OH01.2009
Skills
- Liability Determinations
- Administrative Support
- New Policies Processing
- Client Interviewing
- Insurance Fraud Expertise
- Insurance Policy Coverage Knowledge
- Managing Operations and Efficiency
- Customer Accounts Management
- Customer Relations
Timeline
Auto Desk Adjuster
American Family Insurance
08.2023 - Current
Claims Adjuster
Progressive Insurance
05.2019 - 08.2023
Pre-authorization Rep
NAE/NWAN
08.2018 - 05.2019
Debt Collector
Hs Financial Group
03.2016 - 03.2018
Data Entry Clerk
United Consumer Financial Services Company
05.2015 - 03.2016
GED -
Lakewood High School