LAUREN HUNTER
Minneapolis
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
CenterPoint Energy
08.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Home Closing Specialist
Wells Fargo Home Mortgage
07.2020 - 10.2023
- Reviewed funding packages by calculating fees and arranging for disbursement of loan funds.
- Managed multiple concurrent transactions while maintaining attention to detail, ensuring all timelines were met without sacrificing accuracy or customer satisfaction levels.
- Confirmed accurate fundings, lien payoffs and final mortgage recordings by collaborating with real estate agents, loan officers, and attorneys.
- Coordinated with sellers, buyers, escrow agents, and real estate agents to complete loan submissions and scheduled closing dates.
- Audited variety of critical financial documents for completeness and accuracy, noting and resolving deficiencies and errors.
- Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
Loan Specialist III, Wells Fargo
Randstad US, LLC
04.2019 - 07.2020
- Corresponding with settlement agents to confirm closing times and providing authorization to fund.
- Finalizing loans.
- Sending wires.
Wells Fargo Home Mortgage
Advent Talent Group
03.2018
- Resolves complex, loan-related issues and escalates to internal partners when necessary.
- Provides exceptional verbal and written customer service to borrower’s employers when contact is required.
- Accomplishes a pipeline of loans including follow-ups (if necessary)
- Frequently uses CLOUD, (Lombardi, CORE, EAGLE) and Microsoft.
Ucare Member Service Representative
Aerotek Staffing
08.2018 - 12.2018
- Arrange transportation for members to medical appointments.
- Address issues that arise during transportation rides.
Call Center Collector
U.S. Bank
03.2017 - 04.2017
- Relayed practical and technical knowledge to customers when explanations were needed.
- Set up payment arrangements and offered programs to customers based on their financial need.
- Mastered knowledge of bank products, services, special offers, promotions.
Loan Servicing Specialist III (Wells Fargo Home Mortgage)
AppleOne Employment Services
10.2015 - 09.2016
- Analyze data while reviewing the loan’s related documents to confirm accuracy and compliance with investor standards.
Education
Pharmacy Technician -
Summit Academy OIC
Minneapolis, MNMedical Office Administration - undefined
Minneapolis Community and Technical College
Minneapolis, MNSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Product knowledge
- Microsoft Office Suite
- Customer relationship management (CRM)
Timeline
Customer Service Representative
CenterPoint Energy
08.2024 - 01.2025
Home Closing Specialist
Wells Fargo Home Mortgage
07.2020 - 10.2023
Loan Specialist III, Wells Fargo
Randstad US, LLC
04.2019 - 07.2020
Ucare Member Service Representative
Aerotek Staffing
08.2018 - 12.2018
Wells Fargo Home Mortgage
Advent Talent Group
03.2018
Call Center Collector
U.S. Bank
03.2017 - 04.2017
Loan Servicing Specialist III (Wells Fargo Home Mortgage)
AppleOne Employment Services
10.2015 - 09.2016
Medical Office Administration - undefined
Minneapolis Community and Technical College
Pharmacy Technician -
Summit Academy OIC