Lauren Hurling
Fairmont
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
Server/Beverage Cart
Ocean Reef Club
10.2024 - 04.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Reservations Coordinator/Sales Associate
Nantucket Golf Club
05.2024 - 10.2024
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Minimized overbooking situations through vigilant monitoring of incoming reservations and careful balancing of room inventories.
- Safeguarded guest privacy by adhering to strict data protection policies while handling personal information in reservation systems.
- Increased overall efficiency by training new team members on best practices in reservations management.
Front Desk Agent
The Polo Club of Boca Raton
10.2023 - 05.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Shift Leader
Wianno Club
05.2023 - 10.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Front Desk Agent/Concierge
The Polo Club of Boca Raton
10.2021 - 05.2022
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Increased customer loyalty with exceptional communication skills and personalized service.
Server
Pinehollow Country Club
05.2021 - 10.2021
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Host
The Polo Club of Boca Raton
12.2020 - 05.2021
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Host
The Polo Club of Boca Raton
10.2019 - 04.2020
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Server
Ocean Edge Resort
05.2019 - 10.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Host
The Polo Club of Boca Raton
10.2018 - 05.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Mondale High School
Cape Town Skills
- Customer service focus
- Problem-solving
- Customer service
- Data entry
- Call center experience
- Time management
- Attention to detail
Languages
English
Native or Bilingual
Afrikaans
Native or Bilingual
CUST
- Address:2255 Spring Harbor Drive Apt B Delray Beach,Florida 22445
- Address:81 Fletcher Lance Brewster,Massachusetts 02631
- Address:15 Christine Close Brentwood Park,Cape Town South Africa,7100
- Address:9733 Arbor Oaks Lane,Apt 302 Boca Raton,Florida 33428
- Address:5774 NW driver, 48th Street Coral Springs, Florida 33067
- Address:701 Nw 53rd Street Florida 33487
- Address:857 Malcolm Chandler lane, Apt 107 West Palm Beach,Florida 33401
- Address:10 Washaman avenue Nantucket,Massachusetts 02554
- Address:100 nirvana Lane Key Largo,Florida 33037
- Address:653 W 2nd street Fairmont,Indiana 46928
Timeline
Server/Beverage Cart
Ocean Reef Club
10.2024 - 04.2025
Reservations Coordinator/Sales Associate
Nantucket Golf Club
05.2024 - 10.2024
Front Desk Agent
The Polo Club of Boca Raton
10.2023 - 05.2024
Shift Leader
Wianno Club
05.2023 - 10.2023
Front Desk Agent/Concierge
The Polo Club of Boca Raton
10.2021 - 05.2022
Server
Pinehollow Country Club
05.2021 - 10.2021
Host
The Polo Club of Boca Raton
12.2020 - 05.2021
Host
The Polo Club of Boca Raton
10.2019 - 04.2020
Server
Ocean Edge Resort
05.2019 - 10.2019
Host
The Polo Club of Boca Raton
10.2018 - 05.2019
Mondale High School
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