Hi, I’m
Lauren Igoe
Fort Worth,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
years of professional experience
4
years of post-secondary education
Work History
Maple Branch Craft Brewery
General Manager
12.2022 - 09.2023
Job overview
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Collaborated with cross-functional teams to develop innovative solutions.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Oversee all kitchen staff
- Kitchen Manager Certification
Maple Branch Craft Brewery
Taproom Manager
07.2022 - 12.2022
Job overview
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Maple Branch Craft Brewery
Lead Bartender
10.2020 - 07.2022
Job overview
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Babysitting Service
Family Nanny
02.2017 - 08.2019
Job overview
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Played games, worked on puzzles, and read books to young children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
Education
Texas Christian University, Fort Worth, TX
Bachelor of Science from Psychology
08.2018 - 05.2022
University Overview
- Dean's List 2021-2022
- 9 hours of course work focusing on Applied Behavior Analysis
- Over 50 hours of participating in psychological research conducted in the Department of Psychology at TCU ( SONA)
- Participated in the student organization Frogs for Autism hosts monthly "respite nights"
- Member of AOII
Skills
- Employee Scheduling
- Total Quality Management
- Staff Development
- Staff Training
- Verbal and Written Communication
- Coaching and Mentoring
Timeline
General Manager
Maple Branch Craft Brewery
12.2022 - 09.2023
Taproom Manager
Maple Branch Craft Brewery
07.2022 - 12.2022
Lead Bartender
Maple Branch Craft Brewery
10.2020 - 07.2022
Texas Christian University
Bachelor of Science from Psychology
08.2018 - 05.2022
Family Nanny
Babysitting Service
02.2017 - 08.2019
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