Lauren Jackson
Communications
Greenville,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the restaurant industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Server Shift Leader
Kickback Jacks
Greenville , NC
03.2022 - Current
- Cultivated relationships with regular customers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Catering Associate
Knights Baseball
Charlotte, NC
05.2021 - 11.2021
- Adhered to company quality constraints and industry best practices for guest satisfaction.
- Delivered catered food and supplies to facility for on-time set-up.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Maintained flexible work schedule to meet event needs.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
Team Member
Cava
Cornelius, NC
12.2019 - 05.2021
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Host/To-Go Specialist
Red Rocks Cafe
Cornelius, NC
11.2018 - 12.2019
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Bachelor of Science - Communications
08.2020 - Current
- Dean's List [2021, 2022]
Skills
Marketing initiatives
Upselling techniques
Compliance standards
Banquet coordination
Guest relations management
Team collaboration
Initiative
Problem-solving
Outstanding communication skills
Timeline
Server Shift Leader - Kickback Jacks
03.2022 - Current
Catering Associate - Knights Baseball
05.2021 - 11.2021
East Carolina University - Bachelor of Science, Communications
08.2020 - Current
Team Member - Cava
12.2019 - 05.2021
Host/To-Go Specialist - Red Rocks Cafe
11.2018 - 12.2019