Lauren Jackson
Fargo,ND
Summary
Compassionate patient representative with 6 years' of background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Core Endodontics
Fargo, ND
05.2024 - Current
- Greet patients with welcoming energy when they come into the office.
- Check patients in/out.
- Completed insurance verifications and claim forms for patient intake and processing.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Coordinate follow-up visits as needed.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Credit Card Balancing
- Keep the lobby clean and organized while restocking shelves.
- Call next day appointments that need confirmations.
- Review text backs for upcoming appointments.
- Create clipboards for next day appoints with all the information needed for the dental assistants.
Certified Pharmacy Technician
Thrifty White Pharmacy
Fargo, ND
10.2018 - 05.2024
- Worked with insurance companies to process claims, resolve problems and obtain payments
- Established and updated patient profiles, medications and insurance details
- Verified and filled medications for up to 200 plus patients per day, maintaining 100% accuracy
- Completed and filed patient paperwork, updating records in system, with insurance carrier changes and allergy information.
Education
High School Diploma -
Tioga High School
Tioga, ND05.2015
Business Management -
Williston State College
Williston, NDSkills
- Call Center Knowledge
- FDA Compliance
- Problem-Solving Skills
- Pharmacy Operations
- Answering and routing calls
- Regulatory Compliance
- Data Entry
- Verbal and Written Communication
- Strong Customer Service
- Polite worker
- Detail Oriented
- Relationship Building
- Insurance Verification
- Quality Assurance and Control
- Insurance Billing
- HIPAA Compliance
- Critical Thinking Skills
- Patient Registration
- Time Management
- Microsoft Word
- Outlook
- Excel
- Payment Collection
- Appointment Scheduling
Accomplishments
- Earned board certification from Pharmacy Technician Certification Board.
- Promoted from Certified Pharmacy Technician to Advanced Pharmacy Technician, in less than 12 months.
- Awarded from Northland Association of Pharmacy Technicians for my outstanding dedication to the profession for being immunization certified and helping with COVID vaccinations at several nursing homes during the national pandemic.
Timeline
Patient Care Coordinator
Core Endodontics
05.2024 - Current
Certified Pharmacy Technician
Thrifty White Pharmacy
10.2018 - 05.2024
High School Diploma -
Tioga High School
Business Management -
Williston State College
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