LAUREN KAEPPE
Zimmerman,MN
Summary
Seasoned Supervisor with history of effectively managing teams and overseeing operations. Skilled in identifying areas for improvement, implementing new processes, and fostering staff development. Strengths include problem-solving abilities, strong leadership skills, and communication capabilities. Previous roles demonstrate significant positive impacts on workflow efficiency and team productivity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supervisor
Minnesota Urology
Woodbury, USA
12.2021 - Current
- Provided guidance and direction to staff on job duties and responsibilities
- Recruited, hired, trained, mentored, coached, and evaluated staff
- Created new strategies for improving customer service standards within the organization
- Resolved customer complaints in a timely manner while ensuring customer satisfaction
- Developed and implemented policies and procedures to ensure efficiency and accuracy of workflows
Supervisor
Allina Health
Coon Rapids, USA
09.2014 - 12.2021
- Supervised team of 25+ employees in daily operations
- Monitored employee productivity levels on a regular basis to identify areas of improvement
- Participated in recruitment efforts by interviewing prospective candidates for open positions
- Fostered a positive and motivating work environment, leading to an increase in team morale
Education
Anoka-Ramsey Community College
Minneapolis, MNSkills
- Coaching and mentoring
- Customer service
- Verbal and written communication
- Goal oriented
- Attention to detail
- Process improvement
Certification
Completed Dale Carnegie course on leadership
Timeline
Supervisor
Minnesota Urology
12.2021 - Current
Supervisor
Allina Health
09.2014 - 12.2021
Anoka-Ramsey Community College
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